M J

Coordinated high-volume operations, allocated workloads, and maintained accurate digital records while resolving time-critical issues. Trained and supported colleagues, reinforced quality and safety expectations, and introduced process improvements.

Designed end-to-end AI architectures integrating voice and messaging channels with ASR/TTS, LLM reasoning, RAG, and guardrails. Structured multi-layer pipelines using NVIDIA Riva, NeMo, NIM, TensorRT-LLM, Triton, and CUDA, and created technical architecture diagrams for stakeholders.

Managed people, suppliers, records, schedules, budgets, and service delivery while balancing competing priorities. Implemented process improvements and built practical project ownership and stakeholder-management skills.

Automated functional and regression tests for Provisioning Manager and Service Node Manager interfaces in the MX-ONE project. Investigated software behavior, documented test evidence and defects, and collaborated with engineers to improve system quality.

MSc in Artificial Intelligence and Machine Learning with advanced study in machine learning, neural networks, computer vision, intelligent robotics, optimisation, data analysis, research methods and human-computer interaction.

Bachelor of Engineering in Computer Science and Engineering with foundation in programming, data structures and algorithms, databases, software engineering, object-oriented development and computer systems.