Open to opportunities

Miyako Kibe

@miyakokibe

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Multilingual administrative professional skilled in customer service, recruitment, and merchandising.

United Kingdom

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What I'm looking for

I seek a role leveraging administration, customer service and project support in a collaborative, detail-oriented environment with growth opportunities.

I am an attentive, conscientious administrative and customer service professional with broad experience in personal assistance, recruitment, merchandising, marketing and event operations. I bring strong organisation, multitasking and communication skills, and I work well under pressure to meet tight timescales.

I have delivered results in corporate and self-employed roles across the UK and Japan, including managing customer support for global booking platforms, building client and candidate relationships as a recruitment consultant, and directing retail and promotional operations as a business owner. Notable achievements include overseas business development for merchandising, launching e-commerce and retail initiatives, and consistently achieving significant team sales.

I am proficient in Microsoft Word, Excel and PowerPoint, Adobe Photoshop and Illustrator, and I am fluent in Japanese with business-level English. I am motivated to apply my administrative, customer-facing and project-support expertise to roles that value reliability, attention to detail and cross-cultural experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

GOTO Inc

Jul 2023 - Present (2 years 3 months)

Provide remote customer support for guests across Airbnb, Booking.com, Expedia and Agoda; manage inquiries, calls and complaints and deliver timely solutions to improve guest satisfaction.

Customer Support Phone Support Remote Work Multitasking Communication

Recruitment Consultant

JAC Recruitment UK

Jul 2022 - Apr 2023 (9 months)

Managed client and candidate relationships across FMCG, construction, trading, sporting and hospitality sectors; sourced candidates, conducted registration interviews and created new business opportunities.

Recruitment Candidate Sourcing Client Relations Market Analysis Business Development Interviewing CRM Administration

Director

Koo Works Ltd

Jan 2018 - Apr 2022 (4 years 3 months)

Operated a self-employed consultancy delivering online and retail market research, event support, promotional item production and design services including flyer and package design.

Market Research Event Operations Marketing Design Packaging Design Reporting

Freelance Designer/Assistant

Self Employed

Apr 2010 - Dec 2018 (8 years 8 months)

Provided freelance data entry, exhibition operation support and graphic/DTP services including flyer and package design for multiple clients.

Graphic Design Data Entry event support Packaging Adobe Photoshop Adobe Illustrator

Market Researcher

GIS Ltd

Sep 2017 - Mar 2018 (6 months)

Conducted online market research and competitive analysis to support clients' global business and HR strategies, compiling findings into databases and reports.

Market Research Competitive Analysis Database Management Reporting Online Research Trends Analysis

Merchandiser / Team Manager

Square Enix Co. Ltd

Jun 2001 - Dec 2009 (8 years 6 months)

Led merchandising and licensing teams to develop product plans, manage production and supplier relationships, drive overseas business development and launch e-commerce and retail channels generating average team sales of ¥1.5 billion.

Merchandising Licensing Supplier Management Product Development Quality Control Trade Shows

Marketing Creative Assistant

eLife Inc.

Apr 2000 - Mar 2001 (11 months)

Supported marketing and creative teams with administrative tasks, promotional presentations, website content updates and graphic/illustration/photo editing for campaigns.

Marketing Support Content Management Illustration Photo Editing Web Design Administrative Support

Personal / Administrative Assistant

Dentsu Inc.

Apr 1997 - Mar 2000 (2 years 11 months)

Assisted creative director and department staff with diary management, travel booking, expense calculations, telephone handling, filing and preparation of documents and presentations.

Travel Coordination Administrative Support document preparation