Open to opportunities

Mittal Mandavia

@mittalmandavia

Message

I am a Recruiting Service Delivery Manager specializing in US recruitment and talent acquisition.

India

Message

What I'm looking for

I am seeking a senior service-delivery or talent-acquisition role where I can lead teams, apply data-driven hiring strategies, improve recruitment processes, and partner with US healthcare/pharma clients in a collaborative, growth-oriented company.

I am an accomplished Recruiting Service Delivery Manager with 10 years of specialized experience in US recruitment and a 14-year foundation in US call center operations, focusing on pharmaceutical, healthcare, CRO and medical device hiring.

I have led and mentored recruiting teams, designed strategic hiring plans, tracked KPI/KRA performance, and delivered measurable improvements — earning Best Service Delivery Manager recognition across multiple quarters and driving high GP results and response rates.

I build strong client relationships, create training and QC materials, manage large-scale VMS and migration projects, and use data-driven insights and AI tools to optimize recruitment processes and candidate engagement.

Experience

Work history, roles, and key accomplishments

Current

Sr. Delivery Manager

Current

Rang Technologies

Mar 2025 - Present (6 months)

Lead recruiter team to deliver strategic hiring plans aligned to KPIs, manage client relationships, and produce data-driven reports to improve recruitment efficiency and delivery.

Team Leadership Client Management KPIs ATS Data Analysis

Service Delivery Manager

Rangam Infotech Pvt. Ltd.

Nov 2016 - Feb 2025 (8 years 3 months)

Led end-to-end recruitment delivery for US clients, mentoring teams and optimizing processes via scorecard analysis; achieved over $900 GP with >90% response rate, revived two clients to top-3 scorecards and managed 100+ client migrations with 100% success.

Recruitment Talent Acquisition Team Management MSP Candidate Sourcing Interviewing Data Analysis

Senior Recruiter

Enlightment99

Feb 2016 - Nov 2016 (9 months)

Conducted proactive sourcing and candidate interviews, managed submissions and follow-ups with hiring managers to meet client requirements and maintain accurate submission tracking.

Sourcing Interviewing Client Communication Cold Calling ATS

Account Manager / Process Trainer

Insync Healthcare Solution

Sep 2012 - Aug 2015 (2 years 11 months)

Managed US claims billing and CRM case workflows, trained new hires on billing software and processes, and handled migrations and escalations while independently managing 50+ accounts.

CRM Training Account Management Customer Service HIPAA

Customer Service Representative

Wipro BPO

Jan 2009 - Jan 2010 (1 year)

Provided customer service support for Capital One credit card processing, handling high-volume enquiries and transactions while adhering to process and quality standards.

Customer Service Billing Support Client Communication Process Adherence