Mithun Debnath
@mithundebnath
IT infrastructure and security professional specializing in network and VPN troubleshooting.
What I'm looking for
I am an enthusiastic IT Infra System Security Professional, focused on architecting, developing, and troubleshooting systems to improve security and reliability. I bring the drive to resolve complex issues and keep environments secure through continuous audits, updates, and best-practice configuration.
In my IT Infra and Security role at Lohia Group (KD Infra), I designed and implemented IT security policies and procedures, strengthened protections against internal and external threats, and supported secure remote access. I handled Active Directory group policy deployment, managed network performance monitoring, and worked with cloud virtualization such as Amazon AWS and Microsoft Azure.
In Network Security Support, I provided Sophos customer technical support for installation, configuration, and network troubleshooting across Windows, Linux, Mac, and Unix. I used in-depth knowledge of TCP/IP and ARP for packet traces, and supported protocols including DNS, DHCP, HTTP/HTTPS, FTP, SMB, VRRP, along with VPN protocols such as IPSec, PPTP, and SSL.
Recently, as an L2 IT Support Engineer at S NATEK, I supported multiple companies with onboarding provisioning, secure access, and infrastructure troubleshooting. I managed Fortinet firewalls and security appliances, administered Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), and ensured compliance and security through routine audits—backed by certifications including CCNA, CompTIA Network Security, and Fortinet/Security credentials.
Experience
Work history, roles, and key accomplishments
L2 IT Support Engineer
S Natek
Sep 2021 - Apr 2025 (3 years 7 months)
Provided Level 2 IT infrastructure support across a group of companies, onboarding employees by provisioning users, workstations, email, and access rights. Managed Fortinet firewalls and security appliances, administered Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), and ensured compliance through routine audits and updates.
Provided Sophos customer technical support for network products within defined SLAs, delivering advanced remote troubleshooting across Windows, Linux, and Mac/Unix environments. Handled escalations and resolved issues involving VPNs (IPSec/SSL), DNS/DHCP, and common network protocols such as HTTP/HTTPS, FTP, SMB, and email.
IT Infra & Security Engineer
Lohia Group (KD Infra)
Oct 2016 - Jan 2022 (5 years 3 months)
Designed, developed, and coordinated IT security policies and systems to protect data, network access, cyber security, and backup environments. Managed Active Directory group policy, supported cloud virtualization (AWS/Azure), monitored network performance, and conducted security reviews and audits to strengthen exposure against internal and external threats.
Education
Degrees, certifications, and relevant coursework
National Institute of Electronics and Information Technology (NIELIT)
Associate's degree, Computer Science
2010 - 2012
Earned an associate's degree from NIELIT in Computer Engineering Technology/Technician from 2010 to 2012.
Availability
Location
Authorized to work in
Job categories
Skills
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