Mitchelle Odhiambo
@mitchelleodhiambo1
Dedicated customer service representative with a strong problem-solving mindset.
What I'm looking for
I am a dedicated and customer-focused professional with over a year of experience in delivering excellent support through various channels, including email, live chat, and phone. My proven ability to provide thoughtful solutions and maintain accurate records has allowed me to collaborate seamlessly with teams to ensure a smooth customer journey. I thrive in fast-paced environments and possess a strong customer-first mindset.
In my previous roles, I have successfully managed property operations, supported onboarding processes, and facilitated recruitment efforts. My experience as a Customer Service Representative at Nim Healthcare honed my skills in responding promptly to inquiries and managing high call volumes efficiently. I am passionate about enhancing customer experiences and continuously seek to improve my skills in the field.
Experience
Work history, roles, and key accomplishments
Property Manager
Freelancer
Jan 2020 - Present (5 years 4 months)
Managed all aspects of property management including tenant relations, financial oversight, and marketing vacant spaces. Achieved high occupancy rates and ensured efficient operations through effective expense management.
People Operations Specialist
Culturelligence
Jan 2024 - Jun 2024 (5 months)
Supported the onboarding of new hires and collaborated across teams to execute diverse projects. Researched and implemented modern HR practices, effectively communicating updates to staff.
Recruitment Specialist (Internship)
Gaotek Inc
Jan 2024 - Apr 2024 (3 months)
Posted job ads on various platforms, conducted training for new hires, screened CVs, and facilitated interviews to evaluate candidates. Fostered positive communication throughout the recruitment process.
Customer Service Representative
NIM Healthcare
Jan 2019 - Dec 2020 (1 year 11 months)
Provided exceptional customer service by responding to inquiries through email and phone, managing multi-line phone systems, and coordinating appointments to ensure optimal patient care. Maintained an organized reception area for a welcoming environment.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor's Degree, International Music Relations and Diplomacy
Activities and societies: Interests include cooking and reading.
Pursuing a Bachelor's Degree in International Music Relations and Diplomacy, focusing on the intersection of music and international relations.
Availability
Location
Authorized to work in
Job categories
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