Looking for a job

Kumari Renuka SINGH

@kumarirenukasingh

Message

Deputy Manager driving branch performance through compliance and customer growth.

India

Message

What I'm looking for

I’m looking to grow in a deputy/branch leadership role where I can drive AOP targets, ensure strict regulatory compliance, and improve customer satisfaction through operational excellence, sales execution, and strong relationship management.

I’m a results-driven banking professional with a strong foundation in financial services, customer relationship management, and regulatory compliance. I’ve consistently focused on branch performance by managing daily operations, ensuring adherence to banking norms, and delivering efficient service.

In my Deputy Manager roles at ICICI Bank, I’ve owned sales and business development against Annual Operating Plan (AOP) targets, while strengthening customer service excellence by reducing wait times and providing timely solutions. I bring leadership, teamwork, and adaptability, supported by a Post Graduation Diploma in banking (PGDB) and NISM Series V-A: Mutual Fund Distributors certification.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager (DM-2)

Current

ICICI Bank

Apr 2025 - Present (1 year 2 months)

Oversee daily branch operations while ensuring adherence to banking norms and smooth service delivery. Lead business development against AOP targets and improve customer satisfaction by reducing wait times and resolving customer queries promptly.

Business Development Customer Service Excellence Wait Time Reduction Regulatory Compliance

Deputy Manager (DM-1)

ICICI Bank

Sep 2023 - Mar 2025 (1 year 6 months)

Managed day-to-day branch operations, ensuring compliance with banking norms and efficient service delivery. Drove sales performance by executing Annual Operating Plan (AOP) strategies to acquire new customers and expand existing relationships.

Regulatory Compliance Sales And Business Development Customer Relationship Management Service Delivery