Misbah Majid
@misbahmajid
Customer-focused remote chat and email support specialist with HR expertise.
PakistanWhat I'm looking for
I am a communication-driven professional with an MBA in Human Resources and over six years of experience in roles centered on employee relations and support. I have managed internal communications, responded to queries via email and chat, and collaborated with leadership to improve employee experience.
My technical proficiency includes Zendesk, Freshdesk, and Intercom, and I consistently apply strong multitasking, organization, and time-management skills to deliver prompt, professional support.
I bring an empathetic, customer-focused approach and reliable performance—backed by a 50 WPM typing speed and proven conflict-resolution abilities—to remote chat and email support roles.
Experience
Work history, roles, and key accomplishments
Senior HR Associate
Misbah Majid
Jan 2018 - Present (7 years 9 months)
Managed employee relations and internal communications, responded to employee queries via email and chat, and improved HR communication channels while handling ticketing through Zendesk and Freshdesk.
Education
Degrees, certifications, and relevant coursework
Misbah hasn't added their education
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Location
PakistanAuthorized to work in
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