Mirza Lauchand User

Designed custom luxury itineraries for international clients, managing budgets exceeding €50K. Handled end-to-end logistics including hotels, flights, transfers, and experiences across Portugal, Spain, and Morocco.

Built tailor-made itineraries for international clients with budgets up to €20K. Coordinated hotels, flights, transfers, and experiences across Portugal and Spain.

Managed corporate travel and event logistics, handling attendee bookings and financial reconciliation. Owned budget tracking and invoicing to keep client accounts accurate and on-cost.

Managed corporate and pharmaceutical event travel, including conference logistics, attendee coordination, and vendor management. Built post-event reporting processes for pharma clients' compliance teams.

Ran corporate and pharmaceutical event travel, including conference logistics, attendee coordination, and vendor management. Built post-event reporting processes for pharma clients' compliance teams.

Managed tour groups and event logistics. Worked as assistant tour guide and interpreter, handling day-to-day guest relations.

Handled sales, invoicing, and stock management at the front desk.

Completed e-learning course in Creativity & Entrepreneurship from edX - Berklee in 2020.

Degree in Tourism management degree from Universidade Lusófona de Humanidades e Tecnologias from 2007 to 2011.

Activities and societies: Best English student, 2005

Elementary and secondary school at Instituto Militar dos Pupilos do Exército from 1998 to 2007. Recognized as Best English student in 2005.