Sevinch Rakhmatullaeva
@sevinchrakhmatullaev
Customer service professional with experience in CRM and client relations.
UzbekistanWhat I'm looking for
I am currently pursuing a Bachelor's degree in Banking and Finance from British Management University, having completed a Foundation Year from Reading University. My academic journey includes courses in Quantitative Methods, Business Management, and IT, providing me with a solid foundation in business and analytical skills.
As a Call Centre Operator at Humans, I utilized CRM software to manage customer interactions, ensuring timely resolutions and maintaining high customer satisfaction. My role involved handling inquiries, complaints, and providing product advice, which honed my problem-solving and communication skills. I take pride in building strong relationships with customers through professional and friendly interactions.
Experience
Work history, roles, and key accomplishments
Call Centre Operator
Humans
As a Call Centre Operator, I utilized CRM software to manage customer interactions, ensuring accurate follow-up. I provided information about products, assisted with inquiries, and resolved complaints while maintaining professionalism. My role involved developing strong customer relationships and offering tailored product advice.
Bachelor Student
British Management University
Currently pursuing a Bachelor's degree in Banking and Finance, with a foundation year completed at Reading University. Courses include Quantitative Methods, Business Management, and Academic Skills.
Education
Degrees, certifications, and relevant coursework
British Management University
Bachelor, Banking and Finance
Currently pursuing a Bachelor degree Major in Banking and Finance. Completed courses include Quantitative Methods, Introduction to Business Management, Business and IT, Academic Skills, and Academic English.
RUReading University
Certificate, Business Management
Completed Certificate of Foundation year with courses in various business-related subjects.
KLKing’s College London
Certificate, Business Management
Completed a course about Introduction to Business Management, covering topics such as management styles, stakeholder management, and professional communication.
School Number 1
High School Diploma
Achieved a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
UzbekistanAuthorized to work in
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