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Lucy Bingo

@lucybingo

Secretary at Shayona Cement Corporation Limited, welcoming clients and managing enquiries, correspondence, and office records.

Malawi

Message

At Shayona Cement Corporation Limited, I welcome clients, visitors, and suppliers, respond to enquiries, and direct people to the relevant departments.

I handle calls and emails, register and distribute documents, and maintain office records and filing systems. I also schedule meetings and appointments while providing administrative support to management and other departments.

Previously, I worked as a Receptionist at KOICA / Africa Future Foundation, where I attended to visitors, handled calls and correspondence, and assisted with document preparation and filing. I hold a Diploma in ICT (IT System Support) from Lilongwe Technical College.

Experience

Work history, roles, and key accomplishments

Current

Secretary

Current

Shayona Cement Corporation Limited

Oct 2020 - Present (6 years)

Welcomes clients, visitors, and suppliers professionally, responds to customer enquiries, and handles incoming calls and emails. Maintains filing systems, schedules meetings, and provides administrative support to management.

Customer Service Reception Management Email and Phone Handling Administrative Support Microsoft Office Document Processing Record keeping Time Management Confidentiality

Receptionist

KOICA / Africa Future Foundation

Oct 2019 - Dec 2019 (2 months)

Received and attended to visitors courteously, answered and directed telephone calls, and managed correspondence. Assisted with document preparation, filing, and daily office administration.

Customer Service Reception Management Phone Handling Correspondence Management Documentation Preparation Filing Office Administration