Mingyue Chen

Restored CFO confidence in $414M post-acquisition revenue by diagnosing and fixing general ledger reconciliation failures across 20+ Microsoft Dynamics 365 entities. Automated data profiling in Microsoft Fabric/Power BI and recovered $69M in unassigned revenue, improving P&L variance accuracy by 90%.

Delivered go-live analytics for Google Contact Center AI and Okta CIAM by closing cross-functional coordination gaps and partnering with data engineering from discovery through production. Improved routing and intent optimization, driving 78% self-service resolution, a 34% lead-to-sale increase, and $192K in annual operational savings while preventing a projected 70% identity assessment adoption d

Enabled trusted revenue decisions by assessing data readiness and reconciling siloed SaaS applications, diagnosing the root cause of $160M ARR reporting discrepancies during hypergrowth. Restored executive trust by leading adoption of Sigma on Snowflake for governed, self-service datasets, and delivered onboarding dashboards that identified implementation risks and a $150K MRR expansion opportunit

Owned two-year QSR franchise GTM analytics during COVID recovery, delivering Phase 1 revenue reporting that supported contract renewal and expansion into the full franchise revenue funnel. Recovered $12M in six months by fixing CRM data mapping errors and broken pipelines, and reduced daily revenue leakage by tracing $5K–$24K/day defects across SFTP, CRM, and POS while deploying automated Power BI

Contributed to migrating agent workflow tracking from an on-premise database to Salesforce and Tableau, building productivity monitoring across 200+ credential evaluation agents. Reduced manual tracking and overtime dependency, saving a minimum of $24,000 CAD per day.

Completed a Master of Library and Information Studies at Dalhousie University (2012–2014).

Earned a BSc (Agr.) in Plant Sciences at Dalhousie University (2008–2012).