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Millicent Makgetle

@millicentmakgetle

Virtual inventory assistant at Afrishore bpo/Direct ferries who handled 100 daily customer enquiries and earned a 100% QA score.

South Africa

Message

At Afrishore bpo/Direct ferries, I assisted customers with booking, billing, and account enquiries, helping an average of 100 customers each day and resolving 70% of enquiries without escalation. I maintained a 100% quality assurance score.

At BARE Promotions, I coordinated executive appointments and served as a communication link between customers and the sales team. My follow-ups and sales support contributed to revenue growing by 50% within the first three months, and I contributed to securing a R150,000 deal with the ANC Women’s League.

At BB Solutions, I managed executive correspondence and coordinated business travel, accommodation, and itineraries. I also completed certificates in Customer Acquisition and Retention, Funding Readiness for SMMEs, and Virtual Assistance.

Experience

Work history, roles, and key accomplishments

Virtual Inventory Assistant

Afrishore BPO/Direct Ferries

Mar 2025 - Mar 2026 (1 year)

Reviewed customer accounts and provided accurate information regarding billing, shipping, warranties, and other account-related enquiries. Assisted an average of 100 customers per day with website navigation and booking-related issues, resolving 70% of enquiries without escalation.

Customer Relationship Management Customer Retention Sales Support Administrative Coordination Billing Shipping Warranties Site Navigation booking systems Quality Assurance

Sales and Admin Assistant

BARE Promotions

Dec 2023 - Jan 2025 (1 year 1 month)

Coordinated 10 executive appointments and meetings weekly, managed professional correspondence, and tracked follow-ups to ensure deadlines were consistently met. Acted as the primary communication link between customers and the sales team, facilitating timely responses to enquiries and supporting a smooth customer experience which resulted in growing revenues by 50% within the first 3 months.

Appointment Scheduling Correspondence Management Client Communication Sales Support Invoice Creation Discount Management Revenue Growth

Executive Assistant

BB Solutions

Dec 2021 - Jan 2023 (1 year 1 month)

Managed emails, telephone calls, and professional correspondence on behalf of executives, ensuring timely communication, appropriate follow-ups, and efficient information flow. Arranged business travel, accommodation, transportation, and itineraries, ensuring well-organised travel plans and minimising logistical disruptions.

Email Management telephone etiquette Correspondence Travel Arrangements itinerary planning Deadline Management Administrative Support