At NCR Atleos Serbia, I coordinate ATM incident management for financial customers and provide customer service and support for the U.S. market. I identify, categorize, prioritize, diagnose, escalate, and close incidents, while keeping users informed throughout.
I also monitor and respond to customer events, coordinate with service management stakeholders, and communicate with clients and cross-functional teams to support incident resolution. I generate reports on request and support process improvements.
At MKV Grupa, I planned and coordinated material flow to support customer demand for automotive spare parts. I adjusted stock plans for sales history, seasonality, promotions, and market demand, and maintained inventory data in ERP systems.
During my internship at Batterium GmbH - Representative office Belgrade, I managed information system tasks and maintained product master data in JTL WAWI. I also extracted and transformed data in XLS and prepared sales and turnover reports for Product Managers.
