MDMILCAH DELVA
@milcahdelva
Detail-oriented Data Entry Analyst with 15 years of experience.
United StatesWhat I'm looking for
I am a highly organized and detail-oriented Data Entry Analyst with 15 years of experience in accurately inputting and managing large volumes of data. My proficiency in using MS Office Suite and various data entry software allows me to maintain exceptional speed and accuracy in my work. I have a strong ability to identify and rectify errors, ensuring the integrity of the data I handle.
Throughout my career, I have held various roles that have honed my skills in administration, organization, and customer service. As an Executive Secretary and Translator at the General Consulate of the Dominican Republic, I managed the executive's calendar, coordinated travel arrangements, and prepared official communications. My multilingual abilities in English, Spanish, French, and Haitian Creole have enabled me to communicate effectively with diverse stakeholders, enhancing collaboration and efficiency.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
Conduent / Sun Pass
Aug 2023 - Aug 2023 (0 months)
Provided bilingual customer service by handling calls, identifying customer needs, and resolving complaints. Processed transactions and maintained customer accounts through web-based applications.
Executive Secretary / Translator
General Consulate of the Dominican Republic
Apr 2011 - May 2022 (11 years 1 month)
Managed the executive's calendar, coordinated travel arrangements, and prepared official documents. Acted as a liaison between the executive office and stakeholders, ensuring effective communication and record-keeping.
Project Assistant / Community Mobilizer
IRW
Sep 2010 - Jan 2011 (4 months)
Assisted in project planning and community mobilization strategies. Conducted research and organized community meetings to address local needs and challenges.
Branch Manager / Customer Service
DIGICEL Haiti
Dec 2007 - Nov 2008 (11 months)
Oversaw branch operations, set performance targets, and developed sales strategies. Ensured compliance with regulations and delivered exceptional customer service.
Education
Degrees, certifications, and relevant coursework
INESDYC
Associate Degree, Consular System & Diplomacy
2013 - 2013
Achieved an Associate degree in Consular System & Intro to Diplomacy, focusing on diplomatic practices and consular services.
CMP – Haiti
Certificate, Administration and Human Resources
2010 - 2010
Earned a certificate in Administration and Human Resources, covering essential administrative skills and human resource management techniques.
Business Institute of the West Indies
Diploma, Ticketing & Tourism
2007 - 2007
Completed a diploma in Ticketing & Tourism, focusing on the principles of ticketing, customer service, and tourism management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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