Mikial Lewis
@mikiallewis
Customer support professional with UK customer service experience, resolving resident move-in concerns and keeping accurate business records.
EgyptWhat I'm looking for
I handled customer questions in person across several UK workplaces, and supported residents moving into newly completed apartments. I listened to concerns, found practical resolutions, and escalated issues when necessary.
In bookkeeping and business administration, I recorded purchase costs and sales, calculated gross and net profit, and maintained accurate daily records. I’ve also checked stock and production figures at a recycling factory, and I’m comfortable using Microsoft Excel, Google Sheets, and Zoom.
Experience
Work history, roles, and key accomplishments
Construction Site Management
Construction Site
Jan 2025 - Jan 2026 (1 year)
Coordinated day-to-day construction site activities, keeping work and materials organised. Supported task progress by communicating with everyone involved in site activities.
Customer Service
Various Roles, UK
Jan 2022 - Jan 2025 (3 years)
Managed customers’ needs in person across several workplaces in the UK. Handled customer questions and provided a helpful, professional service.
Resident Support / Move-in Issue Resolution
Construction Site
Jan 2021 - Jan 2022 (1 year)
Supported residents moving into newly completed apartments. Handled residents’ questions, complaints and concerns, listening carefully to understand each issue and providing practical resolutions.
Bookkeeping / Business Administration
Business Administration
Jan 2019 - Jan 2021 (2 years)
Recorded purchase costs and tracked total sales. Calculated gross and net profit and recorded staff start and finish times, maintaining accurate business records.
Stock Checking & Production Records
Recycling Factory
Jan 2016 - Jan 2019 (3 years)
Conducted daily stock checks and recorded quantities of materials produced. Monitored stock and production figures and checked them for accuracy.
Education
Degrees, certifications, and relevant coursework
BTEC
BTEC, Business
Completed a BTEC in Business.
Level 2 Customer Relations
Level 2, Customer Relations
Completed training in customer relations.
Customer Service & HR
Training, Customer Service & HR
Completed training in customer service and HR.
Bookkeeping
Training, Bookkeeping
Completed training in bookkeeping.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
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