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@mikejiang
Dedicated IT Support Engineer with over 4 years of experience.
MyanmarI am a dedicated IT Support Engineer with over four years of experience in system administration, IT support, and network management. My expertise lies in troubleshooting hardware and software issues, maintaining control sheets, and ensuring the smooth operation of IT systems. I pride myself on my strong analytical skills and a commitment to delivering exceptional service, which has been recognized through awards such as Best Employee of the Month at Pixellion Marketing Agency.
Throughout my career, I have developed a proactive approach to problem-solving, coordinating effectively with suppliers and other departments. My technical skills include proficiency in Windows, macOS, and Linux administration, as well as user account management through Active Directory and Azure AD. I have hands-on experience in LAN, WAN, VLAN, and VPN configuration, and I am adept at managing Windows Server and NAS systems. My ability to implement cybersecurity measures and manage cloud solutions further enhances my capability to support diverse IT environments.
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Work history, roles, and key accomplishments
Pixellion Marketing Agency
Dec 2022 - Jan 2023 (1 month)
Provided technical support for operating systems and marketing tools, managed the agency's network, and ensured seamless internet connectivity. Trained staff on new software and IT best practices while maintaining data integrity through regular backups.
Reflexion Creative Academy
Jan 2020 - Jan 2021 (1 year)
Set up and maintained hardware and multimedia equipment, installed operating systems, and implemented data backup plans. Acted as the primary contact for IT issues and provided technical support to staff and students.
Starish Education
Sep 2018 - Jan 2020 (1 year 4 months)
Managed the school's IT infrastructure, provided technical support for hardware and software issues, and ensured reliable internet connectivity for online learning. Configured and maintained the network and implemented security protocols.
Degrees, certifications, and relevant coursework
UGB.Sc (Hons) Computing, Computing
2019 - 2023
Grade: First Class Honours
Completed a Bachelor of Science (Honours) in Computing with First Class Honours, focusing on various aspects of computing including software development, systems analysis, and network management.
Diploma in Network Communication, Network Communication
2018 - 2019
Earned a Diploma in Network Communication, covering essential topics in networking, security protocols, and communication technologies.
Software and tools used professionally
MyanmarYou can contact Mike and 90k+ other talented remote workers on Himalayas.
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