Open to opportunities

Mike Jiang

@mikejiang

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Dedicated IT Support Engineer with over 4 years of experience.

Myanmar

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic IT environment.

I am a dedicated IT Support Engineer with over four years of experience in system administration, IT support, and network management. My expertise lies in troubleshooting hardware and software issues, maintaining control sheets, and ensuring the smooth operation of IT systems. I pride myself on my strong analytical skills and a commitment to delivering exceptional service, which has been recognized through awards such as Best Employee of the Month at Pixellion Marketing Agency.

Throughout my career, I have developed a proactive approach to problem-solving, coordinating effectively with suppliers and other departments. My technical skills include proficiency in Windows, macOS, and Linux administration, as well as user account management through Active Directory and Azure AD. I have hands-on experience in LAN, WAN, VLAN, and VPN configuration, and I am adept at managing Windows Server and NAS systems. My ability to implement cybersecurity measures and manage cloud solutions further enhances my capability to support diverse IT environments.

Experience

Work history, roles, and key accomplishments

IT Help Desk

Pixellion Marketing Agency

Dec 2022 - Jan 2023 (1 month)

Provided technical support for operating systems and marketing tools, managed the agency's network, and ensured seamless internet connectivity. Trained staff on new software and IT best practices while maintaining data integrity through regular backups.

Technical Support Network Management Operating System Data Backup Adobe Creative Suite Google Workspace Office 365

IT Network, Hardware Engineer

Reflexion Creative Academy

Jan 2020 - Jan 2021 (1 year)

Set up and maintained hardware and multimedia equipment, installed operating systems, and implemented data backup plans. Acted as the primary contact for IT issues and provided technical support to staff and students.

Operating System Multimedia Equipment Data Backup Technical Support Adobe Creative Suite Final Cut Pro System Implementation

System Engineer

Starish Education

Sep 2018 - Jan 2020 (1 year 4 months)

Managed the school's IT infrastructure, provided technical support for hardware and software issues, and ensured reliable internet connectivity for online learning. Configured and maintained the network and implemented security protocols.

Technical Support Security Protocols Data Management Cloud Services

Education

Degrees, certifications, and relevant coursework

University of Greenwich

B.Sc (Hons) Computing, Computing

2019 - 2023

Grade: First Class Honours

Completed a Bachelor of Science (Honours) in Computing with First Class Honours, focusing on various aspects of computing including software development, systems analysis, and network management.