At Hepta Alliance Technology Group, I handled enterprise tickets and calls during outages, investigated latency on IP Transit routes, and worked with senior engineers to reroute traffic. I also monitored DIA and IP Transit routes and resolved 5G channel overlap and RSSI degradation in large WLAN deployments.
As a freelance Infrastructure Lead, I run seven live e-commerce sites on Linux servers and manage 120+ VPS across multiple providers. I use logs and packet captures to troubleshoot issues, including diagnosing dropped TCP SYN packets on a ReadyIDC server, and I administer Docker containers, DNS, SSL/TLS, Nginx, and firewalls.
