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Mihlali Mgwangqa

@mihlalimgwangqa

I am a marketing professional with retail and customer service experience.

South Africa
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What I'm looking for

I seek an entry-level marketing or retail role where I can apply my marketing education, retail and call-center experience, strong communication and MS Office skills, and grow within a collaborative team.

I am a marketing professional with a Higher Certificate from the University of Johannesburg and a Bachelor in Administration and Marketing from Rosebank College.

I have hands-on retail and sales experience working at John Dorys and Amanda’s Boutique and recent call-center experience at Market SA.

My academic and retail background provide a strong platform to deliver quality services and to perform my work with enthusiasm, supported by strong written and verbal communication skills.

I am computer literate with MS Word, PowerPoint, and Excel, and I bring a customer-focused mindset, attention to detail, and a readiness to support and grow within a team.

Experience

Work history, roles, and key accomplishments

MS

Call Center Agent

Market SA

Jan 2024 - Present (1 year 8 months)

Handled inbound and outbound calls to resolve customer inquiries, processed orders, and maintained call records to support customer retention and operational accuracy.

Education

Degrees, certifications, and relevant coursework

Hudson Park High School logoHS

Hudson Park High School

Grade 12 (Matric), Matric (Grade 12)

Activities and societies: Subjects: Xhosa, English, Afrikaans, Mathematical Literacy, Life Sciences, Drama.

Completed Grade 12 (Matric) at Hudson Park High School in 2019 with subjects including Xhosa, English, Afrikaans, Mathematical Literacy, Life Sciences, and Drama.

University of Johannesburg logoUJ

University of Johannesburg

Higher Certificate in Marketing, Marketing

Completed a Higher Certificate in Marketing at the University of Johannesburg.

Rosebank College logoRC

Rosebank College

Bachelor of Administration and Marketing, Administration and Marketing

Obtained a Bachelor of Administration and Marketing from Rosebank College.

Tech stack

Software and tools used professionally

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Mihlali Mgwangqa - Call Center Agent - Market SA | Himalayas