Open to opportunities

Mihlali Mgwangqa

@mihlalimgwangqa

Message

I am a marketing professional with retail and customer service experience.

South Africa

Message

What I'm looking for

I seek an entry-level marketing or retail role where I can apply my marketing education, retail and call-center experience, strong communication and MS Office skills, and grow within a collaborative team.

I am a marketing professional with a Higher Certificate from the University of Johannesburg and a Bachelor in Administration and Marketing from Rosebank College.

I have hands-on retail and sales experience working at John Dorys and Amanda’s Boutique and recent call-center experience at Market SA.

My academic and retail background provide a strong platform to deliver quality services and to perform my work with enthusiasm, supported by strong written and verbal communication skills.

I am computer literate with MS Word, PowerPoint, and Excel, and I bring a customer-focused mindset, attention to detail, and a readiness to support and grow within a team.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Market SA

Jan 2024 - Present (1 year 8 months)

Handled inbound and outbound calls to resolve customer inquiries, processed orders, and maintained call records to support customer retention and operational accuracy.

Customer Service CRM Data Entry MS Office Communication

General Assistant

John Dorys

Jan 2017 - Present (8 years 8 months)

Supported restaurant operations by assisting customers, maintaining stock levels, and ensuring clean service areas to improve service efficiency.

Customer Service Stock Management Communication Time Management

Salesperson

Amanda's Boutique

Executed sales floor activities including assisting customers, processing transactions, and maintaining merchandise displays to drive store sales and customer satisfaction.

Retail Sales Visual Merchandising Point of Sale Customer Service Communication Inventory Control

Education

Degrees, certifications, and relevant coursework

Hudson Park High School

Grade 12 (Matric), Matric (Grade 12)

Activities and societies: Subjects: Xhosa, English, Afrikaans, Mathematical Literacy, Life Sciences, Drama.

Completed Grade 12 (Matric) at Hudson Park High School in 2019 with subjects including Xhosa, English, Afrikaans, Mathematical Literacy, Life Sciences, and Drama.