@lukaberga
Technical Support Agent at Telekom Srbija, supporting customers and bringing network administration and security training to IT support.
SerbiaAt Telekom Srbija, I work as a Technical Support Agent in the Customer Care Department. I also completed Google & Coursera’s Connect and Protect: Networks and Network Security course.
My training covers TCP/IP and OSI models, network protocols, firewall and VPN system configuration, and the NIST Cybersecurity Framework. I also have a Level IV qualification as a Computer Network Administrator.
Work history, roles, and key accomplishments
Operated cutting and packaging machinery for LVT flooring products.
Telekom Srbija
Jun 2025 - Present (1 year 4 months)
Provided technical support to customers in the Customer Care Department.
Degrees, certifications, and relevant coursework
Connect and Protect: Networks and Network Security, Network Security
2026 - 2026
Completed the course 'Connect and Protect: Networks and Network Security' offered by Google and Coursera in 2026.
Computer Network Administrator – Level IV qualification, Computer Networking
Completed secondary education at Technical School 9. maj, earning a Level IV qualification as a Computer Network Administrator.
Primary School Diploma, General Education
Completed primary education at Primary School Zdravko Čelar.
Software and tools used professionally
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