Miguel Martinez
@miguelmartinez4
I keep enterprise networks running and streamline HIPAA-compliant virtual front-desk operations.
El SalvadorWhat I'm looking for
At California Dermatology Institute, I manage high-volume patient scheduling, remote intake, insurance verification, pre-authorizations, and HIPAA-compliant digital records for dermatology consultations.
Previously, I supported Dollarama and FedEx through Cognizant, troubleshooting enterprise networks, store connectivity, routing infrastructure, telecom systems, and critical multi-site operations. I configured Cisco switches and routers, maintained VPN tunnels and ACLs, managed Active Directory permissions, and delivered remote infrastructure support.
I bring six years of network engineering and IT support experience alongside bilingual healthcare administration, combining technical problem-solving with organized, patient-focused operations.
Experience
Work history, roles, and key accomplishments
Medical Virtual Assistant
California Dermatology Institute
Aug 2024 - Present (2 years)
Manage high-volume patient scheduling, remote intake workflows, and coordination for specialized dermatology consultations. Handle insurance eligibility verification, pre-authorizations, and digital record management ensuring strict HIPAA compliance.
IT Support & Network Operations Analyst
Dollarama
Jan 2022 - Aug 2024 (2 years 7 months)
Monitored and troubleshooted corporate enterprise networks, core routing infrastructure, and store connectivity. Resolved tier-1 and tier-2 networking incidents, managed Active Directory permissions, and handled SAP technical workflows.
Technical Support & Network Support Engineer
FedEx
Mar 2020 - Jan 2022 (1 year 10 months)
Provided specialized IT infrastructure and telecom logistics support for multi-site shipping hubs and data systems. Configured Cisco switches and routers, managed access control lists (ACLs), and maintained secure corporate VPN tunnels.
Education
Degrees, certifications, and relevant coursework
ITCA-FEPADE
Associate's Degree, Network Engineering
Associate's degree in Network Engineering and Computer Systems.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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