John Rendell Calarion
@johnrendellcalarion
Experienced data entry professional with strong analytical skills.
What I'm looking for
I am a qualified data entry professional with nine years of experience in the BPO sector, specializing in non-voice and administrative tasks. My strong creative and analytical skills have allowed me to excel in my roles, consistently exceeding monthly expectations and being recognized as the Top Agent for multiple months. I take pride in my attention to detail and my ability to work effectively as part of a team.
Throughout my career, I have developed a robust skill set that includes proficiency in Microsoft Office applications, programming languages such as Visual Basic, C++, and Java, as well as web-based technologies like PHP and HTML. My experience at Ocwen Business Solutions Inc. involved validating loan numbers and ensuring accuracy in document processing, where I maintained a remarkable accuracy rate of 99.50%. I also served as a point of contact for my team, showcasing my leadership abilities.
In my current role at EXL Service Philippines, I continue to leverage my data entry skills while managing policyholder changes and ensuring compliance with service level agreements. My dedication to maintaining high standards of accuracy and efficiency has been recognized through various awards, including Top Agent of the Year. I am eager to bring my expertise and strong work ethic to new challenges in the data entry field.
Experience
Work history, roles, and key accomplishments
Service Admin | Senior Specialist
EXL Service Philippines
Apr 2021 - Present (4 years 2 months)
Validated policyholder changes and processed policy cancellation requests with 95% accuracy, ensuring SLA compliance. Reviewed beneficiary requests for validity and generated policy summaries. Monitored returned mail and updated addresses as needed.
Imaging Associate
Ocwen Business Solutions Inc.
Jun 2014 - Nov 2020 (6 years 5 months)
Confirmed the validity of loan numbers against borrower information in Real Servicing, database, and MSP tool. Reviewed scanned documents, categorized them by attributes, and maintained a minimal accuracy of 99.50%. Monitored and sent daily QA reports, efficiency, and production.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science, Information Technology
Studied information technology, gaining foundational knowledge in various aspects of the field. Completed coursework relevant to the IT industry.
Imus Institute
Secondary School Diploma, General Studies
Completed secondary education, developing fundamental academic skills. Prepared for higher education through a comprehensive curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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