Open to opportunities

Michelle Emmanuel

@michelleemmanuel

Community manager and customer relations professional who builds engaged digital communities and ensures transaction accuracy.

Nigeria

Message

What I'm looking for

I seek a role where I can grow and manage engaged digital communities, improve customer experience, and apply CRM/POS expertise in a collaborative, mission-driven team.

I am an energetic, tech-savvy community manager and customer relations professional with a proven record of building engaged online communities and managing high-volume retail transactions with 100% billing accuracy. I founded Ssal-Top, growing membership to 100+ users through organic engagement, educational content, and interactive challenges while maintaining rapid response and strong brand voice.

My strengths include de-escalation using the HEARD method, CRM logic, POS systems, and social media analytics. I have led outreach and educational initiatives, positioned programs as trusted community resources, and simplified technical topics for learners—consistently driving customer satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Founder & Lead Program Director

Current

Ssal-Top

Feb 2025 - Present (10 months)

Grew an online community to 100+ members through engaging educational content and interactive challenges while managing daily operations and maintaining a 100% response rate within 24 hours.

Community Management Discord WhatsApp Customer Support Content Creation

Retail Sales Associate

REO's Cake

Jan 2024 - Jan 2025 (1 year)

Facilitated high-volume daily transactions with 100% billing accuracy and resolved on-site complaints and billing disputes, maintaining a 95% customer satisfaction rate.

Transaction Processing Billing Disputes Customer Service Inventory Management

Volunteer Instructor

Great Alpha Comprehensive College

Jan 2018 - Dec 2022 (4 years 11 months)

Taught STEM concepts to students from 2018–2022, simplifying complex tech topics into accessible lessons and improving engagement through visual storytelling.

STEM Education Lesson planning Visual Storytelling Youth Engagement Instructional Design Communication

Founder & Lead Educator

Post-COVID Educational Relief Initiative

Jan 2021 - Jun 2021 (5 months)

Spearheaded outreach to recruit 20+ students for a six-month relief program and built brand trust through consistent, transparent communication with parents and the community.

Outreach Program Management Community Engagement Curriculum Design