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Michelle Duncan

@michelleduncan

Program and client services coordinator across coaching and fitness, who coordinated client programs, workshops, and online events.

Canada

Message

At Phoenix Coaching, I coordinated and delivered one-on-one coaching services, developing individualized programs and follow-up activities to support client goals. I also prepared workshops and presentations and managed the scheduling and operations of my independent coaching business.

At Heartcore Business, I responded to client inquiries about programs and basic billing, created a training document for resolving support tickets, and supported online events using Zoom breakout rooms and chats.

As a Kickboxing Instructor, I deliver structured programs and adapt instruction to participant needs. Earlier, as an Instructor/Assistant Manager at ilovekickboxing.com, I coordinated daily studio activities, processed memberships, and led group fitness programs.

Experience

Work history, roles, and key accomplishments

Current

Kickboxing Instructor

Current

Various Locations

Mar 2019 - Present (7 years 7 months)

Delivered structured instructional programs to individuals with varied fitness levels, adapting instruction to support participant needs, safety, and engagement. Facilitated group sessions and built positive relationships with members.

Training And Facilitation Communication Skills Relationship Building Adaptability Customer Service

Owner and Mental Resiliency Coach

Phoenix Coaching

Jun 2020 - Jan 2024 (3 years 7 months)

Coordinated and delivered one-on-one coaching services through online platforms, developing individualized programs to support client goals. Managed administrative and operational responsibilities of an independent coaching business.

Coaching Program Development Workshop Planning Client Communication Scheduling Active Listening Zoom Skype Administrative Management

Client Care Specialist

Heartcore Business

Oct 2021 - Oct 2023 (2 years)

Resolved client inquiries and concerns by email and telephone, providing customer service and support related to programs and billing. Created a training document on efficiently resolving support tickets and supported online events.

Customer Service Email Support Phone Support Training Documentation Zoom Virtual Support Problem Solving Communication Skills

Instructor/Assistant Manager

ilovekickboxing.com

Aug 2017 - Feb 2019 (1 year 6 months)

Responded to customer inquiries and coordinated daily studio activities, monitoring attendance and processing memberships. Led group fitness programs and supported day-to-day operations.

Customer Service Group Exercise Instruction Operations Management Administrative Tasks Inventory Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Rayner Institute

Self-Actualized Coach and Mentor Training Program, Coaching and Mentoring

2020 - 2020

Completed the Self-Actualized Coach and Mentor Training Program in 2020.

Mohawk College

Honours Diploma, Recreation Therapy

2013 - 2015

Activities and societies: Maintained above 90% average; relevant coursework included program design, facilitation techniques, recreation programming, assessment and documentation, inclusive recreation, recreation diversity, and community and leisure services.

Completed an Honours Diploma in Recreation Therapy with a focus on program design, facilitation, and inclusive recreation, maintaining an above 90% average.

Trent University

Bachelor of Arts (Honours), Psychology

2008 - 2012

Activities and societies: Completed a third-year exchange program at Plymouth University, England; Dean's and President's honours lists; developed experience researching, collecting, and analyzing data.

Earned a Bachelor of Arts (Honours) in Psychology, including a third-year exchange at Plymouth University, England, and recognition on Dean's and President's honours lists.