Michelle Coleman

I’m a Gaming Operations Manager with a growth mindset and a “trial by fire” approach to building stronger Business Operations/Management capabilities. I acknowledge mistakes quickly, learn fast, and keep pushing processes until they’re accurate within tight deadlines.

I increased daily revenue by over 900% (from under $100 to $1,000+) by implementing structured administrative workflows, improving customer service processes, and optimizing front‑office operations. I also expanded daily customer volume by 560% by strengthening service efficiency and customer‑focused engagement strategies that improved retention and satisfaction.

Operationally, I manage scheduling, reporting, documentation control, inventory oversight, vendor communication, and compliance with operational guidelines. I stabilized financial operations by transitioning accounts from delinquent to fully current, reduced monthly late fees by $300–$350 through proactive payment management, and maintained near‑100% accuracy by overseeing daily cash handling, payouts, reconciliation, and end‑of‑shift documentation.