Open to opportunities

Marcin Rozewicz

@marcinrozewicz

I drive sportsbook and iGaming growth through customer strategy, operational leadership, and data-driven commercial execution.

United States

Message

What I'm looking for

I'm looking to lead commercial and operational growth in regulated sportsbook or iGaming, using customer intelligence, VIP strategy, analytics, and cross-functional execution to improve retention, revenue, and profitability.

I've led growth, VIP strategy, and operations for Sports Winners, improving customer economics across online sportsbook and casino. I designed a data-driven VIP growth program that increased deposits by approximately 26% and session activity by 20%.

I translate customer behavior, wagering activity, promotional investment, and operational performance into commercial strategies that improve engagement, retention, revenue, and profitability. I manage multi-million-dollar promotional and retention investment while balancing customer experience, responsible gaming, and regulatory requirements.

Previously, I led sportsbook and customer operations at Betclic, including a Player Support Center of approximately 180–200 employees, and delivered 20%+ growth in deposits and wagering through segmentation, retention, and VIP lifecycle management.

Across gaming, hospitality, and financial services, I've built KPI frameworks, managed budgets and partners, supported market expansion, and aligned Product, Technology, Analytics, Marketing, Finance, Risk, Compliance, Payments, and Customer Operations around measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations / VIP Strategy

Current

Sports Winners

Jan 2021 - Present (5 years 7 months)

Lead strategic and operational initiatives across sportsbook, casino, VIP, customer operations, payments, risk, and compliance. Designed and launched a data-driven VIP growth program that increased deposits by approximately 26% and session activity by 20%.

Sportsbook Operations IGaming VIP Management Customer Segmentation Behavioral Analytics Lifecycle Management ROI Analysis Vendor Management Executive Reporting Compliance Payments Risk Management

Vice President of Operations

Folly Farm

Jan 2018 - Dec 2020 (2 years 11 months)

Led business operations, growth planning, customer experience, financial performance, and organizational development for a hospitality business. Introduced KPI-based performance management and accountability frameworks to improve service delivery and operational efficiency.

Operations Management Strategic Planning Budget Management Customer Experience KPI Management Financial Performance Cross functional Leadership

Sportsbook General Manager

Betclic

Jan 2016 - Dec 2018 (2 years 11 months)

Led sportsbook and customer operations within regulated gaming markets, overseeing high-volume customer support, VIP operations, compliance, and performance management. Delivered 20%+ growth in deposits and wagering through customer segmentation, retention initiatives, and VIP lifecycle management.

Sportsbook Operations Customer Support VIP Management Compliance Performance Management Customer Segmentation Retention Budgeting Workforce Planning

Operations Manager

Alpine Lumber

Jan 2014 - Dec 2016 (2 years 11 months)

Managed daily operations, workforce scheduling, logistics, customer service, and financial reporting. Introduced technology and process automation that improved scheduling and operational efficiency, and developed safety programs that reduced incidents by approximately 70% within one year.

Operations Management Workforce Scheduling Logistics Customer Service Financial Reporting Process Automation Safety Programs

Sportsbook Regional Manager

STS Sportsbook

Jan 2010 - Dec 2014 (4 years 11 months)

Oversaw multi-location sportsbook operations with responsibility for commercial performance, customer experience, compliance, staffing, and operational execution. Analyzed customer behavior, competitor activity, and market trends to support new products and growth initiatives.

Sportsbook Operations Commercial Performance Customer Experience Compliance Staffing Market Analysis performance reporting

Assistant Manager

WBK Bank

Jan 2008 - Dec 2010 (2 years 11 months)

Managed customer relationships, branch operations, budgets, cost controls, and revenue performance. Earned Top Performer recognition after helping lead the branch to #1 in the region for total revenue.

Customer Relationship Management Branch Operations Budget Management Cost Control