Michelle Arvayo

Assisted with sales order acknowledgments and streamlined A/R processes, ensuring timely invoicing and reconciliation. Managed vendor relationships, created purchase orders, and maintained documentation for employee service requests. Fostered interdepartmental cooperation to align accounting practices with company objectives, enhancing overall operational efficiency.

Streamlined title and registration processes, ensuring compliance with Motor Vehicle guidelines. Maintained meticulous records of customer interactions and documented customer feedback to identify areas for service improvement. Provided empathetic support to customers, effectively de-escalating challenging situations, and mentored new team members.

Assisted office managers with organizational needs and maintained customer files, including uploading files for funding through the CUDL system. Prepared documents to register new vehicles under customer names and managed vehicle inventory. Handled daily phone calls and customer inquiries, ensuring proper communication with coworkers via email.

Informed customers on title loan requirements, providing quotes, interest percentages, and monthly payments while maintaining confidentiality of personal and loan information. Performed daily collection/reminder calls to meet monthly goals, consistently exceeding revenue targets and adding new title loans to the portfolio. Appraised and negotiated pricing for various items, maintaining high-level

Activities and societies: DECA Program – Marketing and communication skills in business operations – Certified Diversity Leadership Alliance ( DLA) - Diversity training and leadership guidance.

Currently pursuing an Associate of Applied Science in Business Management with a minor in Marketing. This program focuses on developing core business skills and marketing strategies.