Open to opportunities

Michele Sonza

@michelesonza

Customer-focused Travel Consultant delivering polished service, trusted planning, and smart sales for unforgettable trips.

United States

Message

What I'm looking for

I’m looking for a customer service and sales-focused role where I can use my relationship-building, scheduling accuracy, and attention to detail to plan great experiences, solve issues quickly, and grow with a supportive team and clear goals.

I’m a customer-focused Travel Consultant who builds strong relationships to plan and book travel with confidence. From hotels and cruise and flights to destination training and inclusive packages, I make sure my clients get smooth arrangements and great perks tailored to their needs.

Before travel, I managed service-partner operations as a Resource Manager at Esquire Deposition Solutions—setting expectations, inspecting quality, assigning coverage, and supporting both clients and internal goals through detailed reporting. I’ve also supported legal acquisition and transactions as a Paralegal Assistant, and handled high-volume administrative work that required accuracy, scheduling, records retention, and dependable follow-through, all while maintaining strong integrity, attention to detail, and a team-first attitude.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

Fora Travel

Mar 2021 - Present (5 years 3 months)

Builds and leverages service-partner relationships to plan and book trips for individuals and small groups, including inclusive packages. Manages travel arrangements, communicates destination perks, and supports ongoing selling and destination training.

Travel Planning Customer Service Sales Supplier Relationship Management Booking Management Itinerary Coordination Travel Support

Resource Manager

Esquire Deposition Solutions

Oct 2021 - Mar 2022 (5 months)

Manages service-partner resources for legal services, setting expectations and supporting service-quality through work-product review. Coordinates coverage assignments, scheduling requests, and reporting, and works with production to address quality concerns.

Legal Services Support Scheduling coordination Quality Assurance Reporting Calendar Management

Paralegal Assistant

Realty Income Corporation

Mar 2020 - Nov 2020 (8 months)

Supports the Legal-Acquisition team by compiling transaction documentation, assisting with title and diligence review, and preparing closing documents for execution. Conducts post-closing follow-up, transaction report preparation, and records retention/filing with SharePoint.

Paralegal Support document preparation Records Management SharePoint

Accounts Payable Admin

Obalon Therapeutics, Inc.

Jan 2020 - Feb 2020 (1 month)

Reconciles vendor accounts and related transactions, maintains account ledgers, and supports posting through journal entries for the CFO. Verifies and enters invoices for payment (PO and non-PO) and manages filing for service agreements and W-9s.

Accounts Payable Vendor Reconciliation Journal Entries Invoice Processing

Administrative Assistant (Management)

Bombardier Transportation

Apr 2016 - Jun 2019 (3 years 2 months)

Provides clerical and administrative support to management for a heavy rail operations environment, coordinating correspondence and meeting deadlines in a fast-paced setting. Handles audit report support, approval-level fund authorization tasks, PCard expense reporting, vendor/supplier expense tracking, fleet administration, and requests for company devices.

Administrative Support Audit Reporting Fund Authorization Workflow Fleet Administration

Legal Assistant/Word Processor

Winet Patrick Gayer Creighton Hanes

Jan 2013 - Apr 2016 (3 years 3 months)

Supports litigation and attorney workflows by transcribing and preparing pre-mediation and pre-trial reports, drafting discovery requests/responses, and assisting with motions. Manages legal calendars, maintains CMO timelines, and formats/proofs documents using legal systems including LexisNexis File & Serve Xpress.

Legal Documentation Litigation Support Drafting Discovery Documents Preparing Motions Legal Calendar File & Serve Xpress

Legal Administrative Assistant

Irdeto USA, Inc.

Jun 2012 - Oct 2012 (4 months)

Assists the Contract Administrator by reviewing, editing, and supporting execution workflows for corporate contracts across products, services, and facilities. Enters contract data into a management system, scans and emails soft copies, assigns virtual document copies, and performs electronic and physical filing.

Contracts Administration Data Management Systems Virtual Document Assignment Contract Management

Legal Assistant

Cowardin & Kim, PLC

Nov 2011 - Jun 2012 (7 months)

Provides legal support for estate planning, wills/trusts, family law, and criminal procedures, assisting a supervising attorney with case setup and client coordination. Drafts basic wills, handles uncontested divorce support, prepares trial binders and discovery materials, sets court dates/meetings, and manages filing for court-appointed matters.

Legal Support Estate Planning Wills And Trusts Support

Education

Degrees, certifications, and relevant coursework

Tidewater Community College

Legal Studies

2010 - 2012

Grade: GPA 3.7; overall grade 98.9% in Legal Writing; class rank (overall) not otherwise specified

Activities and societies: President’s List (5/2011); Phi Theta Kappa (Norfolk Chapter) (4/2011); Dean’s List (12/2010)

Completed Legal Studies coursework at Tidewater Community College from 2010 to 2012, earning a GPA of 3.7 and an overall grade of 98.9% in Legal Writing.

Thomas Nelson Community College

Legal Studies

2010 -

Grade: GPA 3.750; perfect test score in Intro to Legal Assistant; perfect final test score in Family Law

Activities and societies: Vice President’s List (5/2010)

Studied Legal Studies at Thomas Nelson Community College in 2010, earning a GPA of 3.750 and perfect test results in Intro to Legal Assistant and Family Law.