Open to opportunities

Michele Golob

@michelegolob

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Driven medical science liaison with expertise in patient education.

United States

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What I'm looking for

I seek a role that fosters collaboration, innovation, and impactful patient care.

I am a dedicated medical science liaison with extensive experience in medication therapy management and clinical research. My career spans over two decades, during which I have consistently demonstrated my ability to lead cross-functional teams and engage effectively with healthcare professionals. I have a proven track record of improving patient outcomes through strategic initiatives and educational programs.

As the Director of MTM and Clinical Services at Discount Drug Mart, I have successfully managed clinical programs and led a team of over 60 professionals. My efforts in enhancing immunization programs and collaborating with various stakeholders have significantly increased vaccination rates and improved patient care. I am passionate about fostering relationships within the medical community to drive positive change and deliver high-quality healthcare services.

Experience

Work history, roles, and key accomplishments

Current

Director of MTM and Clinical Services

Current

Discount Drug Mart/Drug Mart Health Solutions

Jan 2016 - Present (9 years 6 months)

Provided leadership direction in managing all clinical programs, central fill pharmacy, contact center, medication therapy programs, and immunization programs while overseeing 60 direct reports. Boosted immunization and optimized flu clinic operations by liaising with employer groups, outside insurance brokers, and local and state health departments, increasing the number of employer-based immuniz

Immunizations Team Leadership Stakeholder Engagement Regulatory Compliance Quality Assurance Strategic Planning Data Analysis Process Improvement

Regional Pharmacy Supervisor/MTM Clinical Specialist

Discount Drug Mart/Drug Mart Health Solutions

Jan 2008 - Present (17 years 6 months)

Directed supervision of 27 stores in Northeast Ohio, ensuring store compliance and recruiting pharmacists and interns. Provided subject matter expertise in assisting over 50 struggling stores facing high turnover, customer service issues, and wait time issues that streamline operations, improve customer service by 75%, and reduce employee turnover by 50%.

Performance Management Customer Service Employee Retention Mentorship Data Analysis Training Development Strategic Planning Problem Solving

Chief Pharmacist

Discount Drug Mart/Drug Mart Health Solutions

Jan 2005 - Present (20 years 6 months)

Served as manager of the pharmacy for the seamless execution of operations and procedures. Led performance management and recruitment needs of pharmacy team, ensuring high-quality and operationally efficient pharmacy services.

Pharmacy Operations Inventory Management Performance Management Recruitment Customer Service Team Leadership Communication Process Optimization

Education

Degrees, certifications, and relevant coursework

Duquesne University

Doctorate of Pharmacy, Pharmacy Management

Completed a rigorous program focused on pharmacy management. Gained expertise in medication therapy management, clinical research, and patient education.

Gannon University

Pre-Pharmacy, Pre-Pharmacy

Undertook foundational studies in preparation for advanced pharmacy education. Developed a strong scientific background essential for a career in healthcare.