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Michele BV

@michelebv

Goal-oriented AR Manager skilled in collections, customer negotiation.

Portugal
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What I'm looking for

I seek a role where I can lead AR or customer service teams, apply analytics to improve collections, work in a collaborative culture, and continue developing leadership and process-optimization skills.

I am a goal-oriented Accounts Receivable Manager with experience leading AR and customer service teams across Italy and South Europe markets, focused on Invoice to Cash, credit management and dispute resolution. At Adidas I manage Invoice to Cash and Credit Management processes, reporting, audits and customer negotiations to ensure timely collections and operational efficiency.

Previously I led customer service teams at Sitel in Porto, where I supervised, trained and coached agents, managed multilingual client communications in Portuguese, English and Italian, and applied data analysis to mitigate risks and inform decisions. I also worked as a laboratory technician performing material and data analysis in a geology context.

I bring strong analytical, communication and leadership skills, proficiency in MS Office and SAP, and a background in geology (Master and Bachelor degrees). I am passionate about learning, sharing knowledge and driving team success through problem solving and clear processes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

RU

Rome University

Master Degree, Geology applied to Engineering

2007 - 2010

Master Degree in Geology applied to Engineering completed at Rome University from 2007 to 2010.

Bologna University logoBU

Bologna University

Bachelor Degree, Geology

2003 - 2006

Bachelor Degree in Geology completed at Bologna University from 2003 to 2006.

Tech stack

Software and tools used professionally

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Michele BV - Manager AR Department - Adidas | Himalayas