Michele BV
@michelebv
Goal-oriented AR Manager skilled in collections, customer negotiation.
What I'm looking for
I am a goal-oriented Accounts Receivable Manager with experience leading AR and customer service teams across Italy and South Europe markets, focused on Invoice to Cash, credit management and dispute resolution. At Adidas I manage Invoice to Cash and Credit Management processes, reporting, audits and customer negotiations to ensure timely collections and operational efficiency.
Previously I led customer service teams at Sitel in Porto, where I supervised, trained and coached agents, managed multilingual client communications in Portuguese, English and Italian, and applied data analysis to mitigate risks and inform decisions. I also worked as a laboratory technician performing material and data analysis in a geology context.
I bring strong analytical, communication and leadership skills, proficiency in MS Office and SAP, and a background in geology (Master and Bachelor degrees). I am passionate about learning, sharing knowledge and driving team success through problem solving and clear processes.
Experience
Work history, roles, and key accomplishments
Manager AR Department
Adidas
Jan 2021 - Present (4 years 9 months)
Managed Invoice-to-Cash and credit operations for Italy and South Europe, resolving mismatches, negotiating with customers and overseeing audit activities to improve AR processes.
Customer Service Team Leader
Sitel
Jan 2016 - Jan 2021 (5 years)
Led, trained and supervised customer service teams handling client communication in Portuguese, English and Italian, and used data analysis to assess risks and drive service decisions.
Laboratory Technician
Tecnocontrolli
Jan 2010 - Jan 2016 (6 years)
Performed material and data analysis and laboratory tests for geological projects, supporting engineering applications and quality control processes.
Education
Degrees, certifications, and relevant coursework
Rome University
Master Degree, Geology applied to Engineering
2007 - 2010
Master Degree in Geology applied to Engineering completed at Rome University from 2007 to 2010.
Bologna University
Bachelor Degree, Geology
2003 - 2006
Bachelor Degree in Geology completed at Bologna University from 2003 to 2006.
Availability
Location
Authorized to work in
Job categories
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