Briolanja Cruz

Managed billing, credits, collections, and credit management for BE, NL, and CH markets. Handled customer dunning processes, cash application, and period-end closing activities.

Monitored and managed over 500 customer accounts in the Spanish market. Followed up on outstanding invoices and coordinated with logistics, quality, and finance departments.

Provided support for commercial activities, customer contact, and management of administrative processes. Created supporting documents and used CRM tools.

Handled reception, sorting, and confirmation of received material. Released work sheets for production in PHC and managed shipment of goods and delivery planning.

Managed and monitored shipping incidents and provided telephone customer support.

Received and sorted biological samples for clinical analysis in the laboratory. Performed administrative and IT processing of requested clinical analyses.

Received customers and suppliers and managed office supplies. Provided backoffice support for stores and showrooms including marketing, samples, and PHC.

Managed administrative processes for import and export. Handled commercial contact with customers and office supplies management.

Manufactured components and assembled dental medical material.

Provided customer service and managed merchandise stocks including reception, returns, validity, and document control. Managed office supplies.

Distributed mail and parcels and performed computerised collection of records.

Completed 125 hours of Accounting and 125 hours of Taxation training managed by IEFP from February to July 2021.

Postgraduate in Nature's Tourism from the Faculty of Science, University of Porto, from October 2004 to September 2006.

Degree in Applied Biology from the University of Minho, Braga, from September 1999 to December 2003.