Open to opportunities

Michael Scott

@michaelscott3

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Project manager specializing in enterprise onboarding, implementation, and client account success.

Brazil

Message

What I'm looking for

I seek roles leading enterprise onboarding and implementations where I can drive cross-functional collaboration, deliver client success, and scale processes in an Agile environment.

I am an experienced project manager and global account manager with 8+ years in account management and 6+ years coordinating enterprise-level implementations across telecom, IT, and security industries. I deliver clear business-to-technical translation, lead Agile teams, and manage large-scale onboarding projects with a track record of high client retention and timely delivery.

I have led migrations and implementations for major clients (TELUS, Bank of Montreal, Dormakaba), coordinated hundreds of projects concurrently, and maintained strong stakeholder communication up to C-suite. I am multilingual (English native, French fluent, Portuguese intermediate) and proficient with Jira, Asana, Smartsheet, HubSpot, Dynamics, and other project and CRM tools.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Utah Tech Labs

May 2025 - Present (9 months)

Led client engagement, translated business requirements into technical specifications, and oversaw API/system integrations and QA to ensure timely delivery and client acceptance across distributed development teams.

Project Management Client Onboarding API Integration Agile Scrum Jira Cross Functional Communication Technical Documentation

Global Account Manager

DocPath

Aug 2024 - May 2025 (9 months)

Served as primary stakeholder for 60+ US/UK clients, drove a 95% renewal rate on accounts worth $15K–$80K and supported 20+ SaaS migrations to ensure high platform adoption.

Account Management Client Onboarding Renewals & Customer Success Analytics HubSpot Stakeholder Management

On-boarding Implementation Coordinator

Bank of Montreal

Sep 2022 - Oct 2023 (1 year 1 month)

Led large-scale onboarding during an acquisition, migrating 4,000+ end users, delivered 1:1 training to 1,000+ users, and produced training/documentation to support unified communications integration.

User Onboarding Training Change Management Migration Planning Documentation Microsoft Teams PowerPoint Adobe Acrobat

Senior Project & Implementation Coordinator

Dormakaba

Jun 2019 - Jul 2022 (3 years 1 month)

Owned end-to-end delivery for 1,000+ projects, managed up to 100 concurrent implementations with budgets $40K–$2M, and maintained client relationships with major hotel chains ensuring on-time delivery and high satisfaction.

Project Coordination Implementation Budget Management Client Relations Risk Mitigation Change Orders Smartsheet Microsoft Project

IT Project Coordinator

Telus Business Solutions

Jul 2017 - Jun 2019 (1 year 11 months)

Coordinated fiber network deployments for government and military clients, liaised with vendors and clients, prepared bid responses with design engineers, and managed telecom migration activities.

Network Deployment Vendor Management Bid Management Project Tracking Smartsheet

Mobile Device Support Analyst

University of Ottawa

May 2016 - Jun 2017 (1 year 1 month)

Managed incident resolution and lifecycle for 1,000+ users using ServiceNow, coordinated vendors/support teams, and onboarded 300 new users to mobile device management systems.