Open to opportunities

Michael Schwartz

@michaelschwartz1

Message

I coach healthcare patient-access teams, resolve escalations, and improve scheduling workflows and team performance.

United States

Message

What I'm looking for

I'm looking for a customer success, team leadership, training, or healthcare operations role where I can coach people, resolve complex issues, improve workflows, and support measurable team development.

At Serenity Mental Health Centers, I advanced through six roles in under two years—from Patient Care Coordinator to Senior Lead—while coaching Patient Care Coordinators, resolving complex patient situations, and supporting provider scheduling across a roughly 100-person department.

I've led focused groups through weekly 1:1s, daily feedback, and development plans, with estimated promotion outcomes of 50–70%. I also bring volunteer team-lead experience in training, accountability, goal-setting, and consultative communication in English and conversational Japanese.

Experience

Work history, roles, and key accomplishments

Senior Lead, Patient Care Operations

Serenity Mental Health Centers

Jun 2024 - Jun 2026 (2 years)

Coached a focused group of 5-6 Patient Care Coordinators through weekly 1:1s, daily feedback, and development plans. Served as a department-wide real-time support resource for approximately 100 coordinators, resolving complex patient situations and operational escalations.

Employee Coaching Performance Coaching Workflow Optimization Patient Access Dialpad ActiveCampaign Zocdoc Excel OneNote

Volunteer Representative / Team Lead

The Church of Jesus Christ of Latter-day Saints

Jul 2021 - Jul 2023 (2 years)

Built relationships with individuals and families in English and Japanese through daily outreach, teaching, service, and follow-up communication. Served as a volunteer team lead, coaching and training missionaries through accountability meetings, phone reviews, goal-setting, and communication development.

Training Goal Setting Phone Communication Japanese