At ASTORMUELLER AG, I reduce IT costs and improve service quality through vendor consolidation and the private cloud. I implemented NIS2 with the team, initiated internal audits and penetration tests, and helped close security vulnerabilities.
At NTT DATA Romania, I led the SAP move from on-premise to a private cloud and managed three teams with over 100 people in total. I also introduced service desk automation, self-service portals, central monitoring and analytics, contributing to 30% shorter resolution times.
Earlier at NTT DATA Romania, I built and led a service desk team supporting over 100 applications, then restructured service desk teams to improve efficiency. My experience spans IT delivery, cybersecurity, service management and ERP transformation.
