Michael Ramocha
@michaelramocha
Customer service and inventory specialist driving efficiency and customer satisfaction.
What I'm looking for
I am a customer service and inventory management professional with over 5 years of experience improving customer satisfaction and optimising stock processes. I consistently capture accurate inventory data in SAP, identify slow-moving and obsolete stock, and implement strategies that reduce excess inventory and improve turnover.
I excel at resolving customer inquiries and complaints, escalating critical issues when needed, and introducing technologies and systems that strengthen operations. I am ready to contribute my operational discipline, problem-solving mindset, and teamwork orientation to a forward-thinking company in an agent or inventory role.
Experience
Work history, roles, and key accomplishments
Inventory Manager
Pick n Pay
Feb 2017 - Present (9 years)
Managed inventory using SAP to improve accuracy, identified slow-moving and obsolete stock to reduce excess inventory, and implemented systems that enhanced stock turnover and operational efficiency.
Customer Service Representative
City Power
Mar 2011 - Jun 2013 (2 years 3 months)
Identified and escalated critical issues to supervisors and delivered comprehensive product and service information to customers, improving resolution speed and overall customer experience.
Education
Degrees, certifications, and relevant coursework
Regenesys Business School
Higher Certificate, Business
2014 - 2015
Completed an NQF Level 5 Higher Certificate in Business at Regenesys Business School from 2014 to 2015.
Western College, Johannesburg
National Senior Certificate, General Secondary Education
2009 - 2009
Completed the National Senior Certificate at Western College in Johannesburg in 2009.
Availability
Location
Authorized to work in
Job categories
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