At STATE OF SOUTH CAROLINA GOVERNMENT — DEPARTMENT OF COMMERCE, I administered enterprise infrastructure and Microsoft Azure and Microsoft Intune for applications, user accounts, laptops, and mobile devices. I also developed, deployed, and maintained third-party applications to meet agency requirements.
At CITY OF COLUMBIA MUNICIPAL GOVERNMENT, I administered 20+ Windows servers in an environment with approximately 95.9% uptime. I managed VMware and Hyper-V infrastructure, contributing to a 40% reduction in hardware costs and infrastructure footprint through virtualization and consolidation.
Earlier at the City, I led a team of six IT helpdesk technicians and supported service operations that achieved approximately 98% customer satisfaction. I began my IT career as an IT Specialist in the U.S. ARMY, supporting secure network infrastructure and training four soldiers.
