Open to opportunities

Michael Olumati

@michaelolumati

Message

I am a customer service professional delivering high CSAT, first-contact resolution, and CRM-driven support.

Nigeria

Message

What I'm looking for

I'm seeking a customer-focused role in a collaborative, data-driven organization where I can apply CRM expertise, improve CSAT, support digital onboarding, and grow into expanded responsibilities; remote or hybrid preferred.

I am an empathetic, results-driven customer service representative with experience delivering phone, email, and live chat support in fast-paced environments.

I consistently achieved 96%+ CSAT and an 85% first-contact resolution rate while supporting digital onboarding for 1,200+ clients, improving self-service adoption by 35% and contributing to faster average resolution times through accurate Salesforce logging.

I am proficient with CRM and ticketing systems, documentation, and remote client engagement, and I seek to bring professionalism, efficiency, and customer focus to innovative, global teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Premium Pension Limited

Sep 2023 - Mar 2025 (1 year 6 months)

Delivered multi-channel support to 80+ pension clients daily, maintaining a 96%+ CSAT and 85% first-contact resolution while increasing self-service adoption by 35% and supporting 1,200+ digital onboardings.

Customer Support Salesforce CRM Live Chat Email Support First Contact Resolutions Remote Support

Customer Service Officer

SPAR Nigeria

Jun 2014 - Dec 2016 (2 years 6 months)

Provided personalized in-store service to 100+ shoppers daily, achieving a 25% upsell conversion rate and resolving 95% of complaints at point of contact, contributing to a 15% increase in customer retention.

Customer Service Retail Sales Inventory Management Upselling Product Knowledge Customer Retention