Michael Ogbo

• Develop and maintain web and mobile applications using React.js, React Native, TypeScript, and modern JavaScript
• Build modular, reusable components and features that streamline development processes and improve code maintainability
• Integrate multimedia elements including graphics, audio, and video into client applications
• Ensure cross-platform accessibility and responsive design for web an

- Develop and maintain user interfaces using JavaScript and ReactJS.
- Optimize application performance for maximum speed and scalability.
- Optimized backend code, database queries, and caching mechanisms to significantly
enhance overall application performance and scalability
- Collaborate with UX/UI designers to implement visually appealing and user-friendly interfaces.
- Conducting comprehensi

• Led a team of 4 developers building a task manager web application using Agile methodologies
• Performed code reviews, led sprint planning, and conducted demo sessions
• Program focused on increasing access to web development jobs for early-career developers

• Built 'Upskill' — a learning and skill-sharing platform — as part of a 3-person remote team
• Championed frontend development tasks, working in sprints over a 6-week program
• Collaborated remotely to build a real-world project, developing technical and soft skills

Developed and implemented a Quality Assurance scorecard to assess individual, team, and department performance. Evaluated customer service representatives’ compliance with loan process SOPs and analyzed call review scores to support service excellence and improvement.

- Developed, designed, and implemented Quality Assurance scorecard used to analyze
individual, team and department performance.
- Evaluate customer service representatives for compliance to loan process SOP
- Researched, developed, and implemented industry standard procedural manual
to provide excellent customer service while limiting exposure to liability.
- Provided feedback, and recommendations

- Oversaw the recruitment and onboarding of sales executives, contact center agents, and
a social media and content manager
- Collaborated with department managers to define and establish recruitment
requirements based on organizational needs
- Maintained the team’s itinerary, collated and handled all concerns regarding meetings,
schedules and operational requests.
- Maintained and promoted the hi

Bachelor of Science (BSc) in Psychology at the University of Ibadan from 2014 to 2018.