Open to opportunities

Swasti Arya

@swastiarya

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Detail-oriented program manager with expertise in operational optimization.

Sweden

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What I'm looking for

I seek a dynamic role that fosters collaboration and innovation, with opportunities for growth.

I am a detail-oriented and results-driven professional with a diverse background in program management, workforce management systems, and operational optimization. My experience includes managing complex projects and driving innovation while ensuring high-quality standards in dynamic environments. I excel in data analysis, project management, and cross-functional collaboration, which allows me to achieve organizational objectives effectively.

In my recent role as a Program Manager at Amazon, I collaborated with technical teams to resolve system issues during rollouts, conducted stakeholder meetings, and designed workflows to optimize efficiency. I successfully led an employee engagement program that increased satisfaction by 20%, fostering a more collaborative and productive work environment. My previous roles as a Workforce Analyst and Investigation Specialist have honed my skills in data-driven decision-making and compliance monitoring, ensuring that all processes align with internal and regulatory standards.

Experience

Work history, roles, and key accomplishments

Program Manager

Amazon

May 2023 - May 2024 (11 months)

Managed complex projects and collaborated with technical teams to resolve system issues during rollouts. Designed workflows to optimize efficiency and led an employee engagement program that increased satisfaction by 20%. Ensured smooth system upgrades and integration with minimal disruption.

Project Management Agile Methodology Stakeholder Management Workflow Design System Integration Employee Engagement Communication Problem Solving Data Analysis

Workforce Analyst/Business Analyst

Amazon

Jul 2022 - May 2023 (10 months)

Liaised with teams to implement and optimize UKG for workforce management. Utilized data analysis tools to identify trends and ensure compliance with labor laws. Focused on continuous improvement and effective scheduling.

Workforce Management Data Analysis Compliance Monitoring Scheduling Excel QuickSight

Investigation Specialist

Amazon

Jun 2021 - Jul 2022 (1 year 1 month)

Resolved complex customer issues through investigations and root cause analysis. Collaborated with stakeholders to improve operational outcomes and ensure compliance with company policies.

Root Cause Analysis Customer Operations Compliance Quality Assurance Problem Solving

Customer Service Associate

Amazon

Jul 2017 - Jun 2021 (3 years 11 months)

Identified process improvement opportunities and successfully launched customer service support at new sites. Mentored new resources and collaborated with management to enhance customer experience.

Customer Service Process Improvement Mentoring Team Collaboration Data Analysis Shift Pattern Analysis Problem Solving

Education

Degrees, certifications, and relevant coursework

Siliguri Institute of Technology

Bachelor of Technology, Electrical Engineering

2013 - 2017

Completed a Bachelor of Technology in Electrical Engineering, focusing on the principles of electrical systems, circuit design, and energy management. Developed strong analytical and problem-solving skills through hands-on projects and coursework.

D.A.V. Public School

Higher Secondary, Science

2011 - 2013

Completed Higher Secondary education with a focus on Science, which provided a strong foundation in mathematics and physics, essential for pursuing a degree in engineering.