Micah Mensah

I am an operations-focused administrator with over two years of leadership experience across healthcare, hospitality, and customer service. I combine hands-on people management with technical knowledge in IT and cybersecurity to drive efficient, compliant operations.

At Ga West Municipal Hospital I streamlined resource allocation, reducing workflow bottlenecks by 25% and ensured 100% audit readiness through strict policy enforcement. I also led safety training that cut incident reports by 40% in six months.

In hospitality roles I improved guest experience and operational metrics: boosting customer satisfaction by 35% at a dessert outlet and improving check-in efficiency by 20% as a front desk manager while eliminating unauthorized entries via security access controls.

I hold a BSc in Administration and certifications including CompTIA Network+ and OPSWAT File Security Associate, and I seek to apply a mix of leadership, process improvement, and cybersecurity skills to roles that value operational excellence and secure IT practices.