Micah Mensah
@micahmensah
Operations-focused administrator blending IT security and hospitality leadership.
What I'm looking for
I am an operations-focused administrator with over two years of leadership experience across healthcare, hospitality, and customer service. I combine hands-on people management with technical knowledge in IT and cybersecurity to drive efficient, compliant operations.
At Ga West Municipal Hospital I streamlined resource allocation, reducing workflow bottlenecks by 25% and ensured 100% audit readiness through strict policy enforcement. I also led safety training that cut incident reports by 40% in six months.
In hospitality roles I improved guest experience and operational metrics: boosting customer satisfaction by 35% at a dessert outlet and improving check-in efficiency by 20% as a front desk manager while eliminating unauthorized entries via security access controls.
I hold a BSc in Administration and certifications including CompTIA Network+ and OPSWAT File Security Associate, and I seek to apply a mix of leadership, process improvement, and cybersecurity skills to roles that value operational excellence and secure IT practices.
Experience
Work history, roles, and key accomplishments
Health Service Administrator
Ga West Municipal Hospital
Nov 2023 - Sep 2024 (10 months)
Spearheaded administrative operations for a 100+ staff hospital, reducing workflow bottlenecks by 25% and achieving 100% audit readiness during inspections through policy enforcement and resource optimization.
Supervisor
Nasky’s Dessert
May 2022 - Jul 2023 (1 year 2 months)
Standardized dessert preparation protocols and introduced 5+ seasonal menu items, boosting customer satisfaction scores by 35% and reducing ingredient waste by 15% via inventory tracking.
Front Desk Manager
Nikki’s Guest House
Feb 2021 - Mar 2022 (1 year 1 month)
Led a team of 8 receptionists to improve check-in efficiency by 20% and resolved 90% of guest complaints onsite; implemented security access controls eliminating unauthorized entries.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Science, Administration
2019 - 2023
Completed a Bachelor of Science in Administration with coursework related to management and administration from 2019 to 2023.
Ghana International School
A Levels, Information Technology / Accounting / Geography
2012 - 2018
Activities and societies: Best Sportsman Student (2018)
Completed A Levels with subjects in IT, Accounting, and Geography, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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