Open to opportunities

Jennifer Rios

@jenniferrios

Bilingual Certified Medical Assistant delivering HIPAA-compliant patient triage, telehealth support, and EHR documentation in fast-paced care.

United States

Message

What I'm looking for

I’m looking for a role where I can combine HIPAA-compliant clinical support with remote patient monitoring—handling triage, telehealth vitals, EHR documentation, and insurance verification while keeping communication accurate and patient-focused.

I’m a Bilingual Certified Medical Assistant with a background in on-site clinical operations and high-volume customer service, plus remote patient support, virtual scheduling, EHR documentation, and insurance verification while maintaining strict HIPAA compliance. I’m adept at navigating fast-paced clinic environments and independent remote workflows, keeping care accurate and coordinated across platforms.

At Texas Liver Institute, I conduct remote patient monitoring (on-site & virtual), including telemedicine vitals collection and guiding patients through home monitoring devices so my provider team can review accurate data. I also handle triage, clinical support (phlebotomy & injections), documentation in EHR/EMR systems, and care coordination for both in-person and telehealth appointments, supporting revenue cycle through insurance verification and pre-authorization.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Texas Liver Institute

Feb 2025 - Present (1 year 4 months)

Provided on-site and virtual medical assistant support, conducting remote vital signs collection and patient triage while documenting care in EHR and coordinating insurance verification under strict HIPAA compliance.

Remote Patient Monitoring Telehealth Platform Navigation Insurance Verification Patient Triaging HIPAA compliance Phlebotomy & Injections Care Coordination

Medical Assistant Extern

Arthritis Associates

Sep 2024 - Oct 2024 (1 month)

Supported a specialty clinic as a medical assistant extern by rooming patients, administering injections, collecting urine samples, and documenting results in Epic and eClinicalworks while coordinating prescriptions and authorizations.

Epic EHR Patient Rooming Clinical Documentation Medical Terminology

Customer Service Rep

MoneyGram

Apr 2022 - Dec 2023 (1 year 8 months)

Delivered bilingual remote customer service by managing high-volume inbound calls and complex disputes while handling sensitive financial/personal data using secure remote protocols and VPNs.

Bilingual Customer Service Conflict Resolution Data Security

Education

Degrees, certifications, and relevant coursework

Pima Medical Institute

Medical Assistant Diploma, Medical Assistant

2024 -

Activities and societies: Basic Life Support (BLS) certification; Certified Medical Assistant (CMA) certification.

Earned a Medical Assistant diploma from Pima Medical Institute starting in January 2024. Completed Basic Life Support (BLS) and Certified Medical Assistant (CMA) certifications.