M I
@mi01
I deliver dependable customer service across fast-paced retail, hospitality and event environments.
United KingdomWhat I'm looking for
I'm currently delivering friendly, professional customer service as a Retail Assistant at Home Bargains, helping customers with enquiries, product decisions and accurate cash and card transactions.
Previously, I supported busy customer-facing operations at Poundland, The India Village Restaurant and West Ham United. As a Head Waiter, I handled orders, bookings and enquiries while building positive customer relationships through attentive, personalised service.
Alongside my retail and hospitality experience, I've completed a BSc in Sports and Exercise Psychology and am completing an MSc in the subject. I bring strong communication, active listening, problem-solving and teamwork skills, recognised with a Jack Petchey Young Achiever Award.
Experience
Work history, roles, and key accomplishments
Retail Assistant
Home Bargains
Jul 2025 - Present (1 year 2 months)
Deliver friendly and professional customer service in a fast-paced retail environment, assisting customers with enquiries and handling transactions accurately.
Sales Assistant
Poundland
Oct 2022 - Aug 2024 (1 year 10 months)
Provided customer service and assistance in a busy retail environment, processing transactions and supporting stock replenishment.
Head Waiter
The India Village Restaurant
Jan 2019 - Aug 2022 (3 years 7 months)
Delivered high-quality customer service in a busy hospitality environment, handling orders, bookings, and payments while building positive customer relationships.
Matchday Merchandise Seller
West Ham United
Jul 2016 - Jun 2018 (1 year 11 months)
Sold official merchandise in a high-volume customer-facing environment, assisting customers and handling transactions accurately under pressure.
Education
Degrees, certifications, and relevant coursework
University of Chichester
Master of Science, Sports and Exercise Psychology
Pursuing an MSc in Sports and Exercise Psychology, with graduation expected in 2026.
University of Chichester
Bachelor of Science, Sports and Exercise Psychology
Grade: 2:1
Completed a BSc (Hons) in Sports and Exercise Psychology with a 2:1 classification.
Morpeth Sixth Form
BTEC Level 3 Extended Diploma, Sport and Exercise Science
Grade: DDM
Completed a BTEC Level 3 Extended Diploma in Sport and Exercise Science with DDM.
Morpeth Secondary School
GCSE, General Studies
Grade: A–C
Achieved 12 GCSEs at grades A–C, including English, Maths and Science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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