Mg Mg Aung Sint
@mgmgaungsint
Customer service and underwriting professional driving operational improvements and satisfaction.
MyanmarWhat I'm looking for
I am a customer service-focused underwriting officer with hands-on experience in banking and hospitality operations, known for improving processes and elevating client satisfaction. I combine strong communication, problem-solving, and team leadership to deliver measurable results.
At Rent 2 Own Company Limited and KBZ Bank, I verified and analyzed client data, introduced digital workflows that cut processing times, and mentored teams to reduce errors and boost approval rates. In hotels, I managed front desk operations, implemented digital check-in systems, and raised guest satisfaction and online ratings.
I take a data-informed, customer-first approach to every role, prioritizing clear communication, compliance, and continuous improvement to drive efficiency and excellent service outcomes.
Experience
Work history, roles, and key accomplishments
Front Office Supervisor
White Orchid Hotel
Apr 2025 - Aug 2025 (4 months)
Supervised a team of 10 front desk staff, implemented a digital check-in system that reduced guest wait times by 35%, and raised guest satisfaction scores by 18%, achieving a 96% positive post-stay feedback rate.
Assistant Supervisor
KBZ Bank
Jun 2024 - Feb 2025 (8 months)
Reviewed and validated 200+ customer ID and registration documents monthly to achieve 100% KYC/AML compliance, optimized credit card application workflow to reduce processing time by 25%, and mentored a team of 5 junior staff to reduce data entry errors by 30%.
Underwriting Officer
Rent 2 Own Company Limited
Jul 2020 - Jun 2024 (3 years 11 months)
Verified, analyzed, and assessed client data for underwriting decisions, prepared reports with recommendations to the deputy underwriting officer, and communicated with clients and references to gather required information while maintaining high customer service standards.
Front Office Supervisor
White Orchid Hotel
Nov 2016 - Mar 2020 (3 years 4 months)
Managed hotel reservations, check-ins/check-outs, staffed and trained front desk employees, and prepared monthly and yearly room occupancy reports for management to support operational decision-making.
Receptionist
RGN City Lodge Hotel
Jan 2016 - Oct 2016 (9 months)
Greeted and assisted guests, managed bookings, check-ins/check-outs, guest billing, and performed night audit duties while resolving inquiries promptly to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Luxembourg Aid & Development
Lodging Operations
2019 - 2019
Completed a lodging operations program focused on hospitality operations and service delivery.
Dragon University
Bachelor of Arts, English
2012 - 2016
Studied English literature, language, translation, and cross-cultural communication to enhance English proficiency and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
MyanmarAuthorized to work in
Job categories
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