Mfoniso Ekanem

I am a Customer Support Agent with two years of hands-on experience delivering chat and email support in a research-focused environment. I combine strong written communication with emotional intelligence to resolve issues and maintain customer satisfaction.

My background in Physiology sharpened my analytical and documentation skills, which I apply to accurately record interactions and identify patterns in user needs. I consistently meet response-time targets and follow escalation protocols for technical or complex cases.

I have completed targeted training in virtual assistance and customer relationship management, which enhanced my time management, CRM usage, and mindful communication techniques. I contributed to measurable improvements in customer retention and satisfaction at my previous employer.

I am professional when handling sensitive requests and enjoy working in roles that require clear written communication, problem solving, and collaborative escalation to improve user outcomes.