As a freelance Digital Streaming Support Specialist, I install and configure streaming services on Smart TVs, Firestick devices, Android boxes, and mobile devices. I help clients with application setup, account activation, and streaming or connectivity issues.
I also guide customers through Wi-Fi and network configuration and provide remote support across client appointments.
At HGS, I provided bilingual customer service by phone, email, and chat. I handled inquiries, complaints, account updates, orders, and returns while maintaining CRM records.
At Gothalica, I managed Instagram content and contributed ideas to support audience engagement and sales performance. At Hiya, I created promotional content and advertisements and assisted users with onboarding and app navigation.
