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Merly Rachel

@merlyrachel

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Merchandising and Business Operations Leader at Target, reducing annual support tickets by ~40%.

India

Message

At Target Corporation, I lead SPTOperations across SPS and MerchX, guiding a blended organization of employees and contractors. I reduced annual support ticket volume by ~40% through issue prevention, root-cause analysis, and upstream collaboration, and cut average resolution time by ~30% by simplifying workflows.

I’ve also led enterprise change across MerchX, Hubble, DB2 migration, Starlight, ServiceNow, VDI upgrades, and SPT intake. Earlier at Target, I delivered workflow improvements for the Baby division and supported space allocation and presentation decisions across the business.

Experience

Work history, roles, and key accomplishments

Current

Manager, SPT Operations

Current

Target Corporation

Jan 2024 - Present (2 years 8 months)

Led a blended organization of up to 22 employees and contractors across SPS and MerchX, driving operational delivery and transformation. Achieved ~40% reduction in annual support ticket volume and ~30% faster ticket resolution through process improvements.

People Leadership Operational Excellence Process Improvement Root Cause Analysis Stakeholder Management ServiceNow Merchandising Business Operations

Senior Business Partner

Target Corporation

Nov 2020 - Jan 2024 (3 years 2 months)

Led end-to-end A OTCOB delivery for the Baby division, coordinating cross-functional teams and generating 440 hours of annual workflow efficiency. Served as acting team lead, increasing capability transfer from 28% to 100%.

Cross functional Leadership Process Improvement Workflow Optimization Mentorship Data Analysis Project Management

Business Partner

Target Corporation

Jan 2017 - Dec 2020 (3 years 11 months)

Operations SME across six divisions and approximately 1,900 stores, with scope spanning Space, Presentation & Transitions, analytics, and process optimization. Drove process optimization and reduced redundancies through improved workflows.

Operations Management Data Analysis Process Optimization Space Planning Change Management

Lead Specialist

Target Corporation

Jan 2015 - Dec 2017 (2 years 11 months)

Mentored core business teams and helped define process best practices, optimization, and product integration. Created process documentation and led new-hire training and peer mentoring.

Mentorship Process Improvement Training Product Integration Documentation

Associate Business Analyst

Target Corporation

Jan 2014 - Dec 2015 (1 year 11 months)

Supported strategic space allocation and presentation decisions, ensuring timely and accurate proofing and change-management execution. Synthesized business data into insights for senior leadership.

Data Analysis Space Planning Change Management Reporting Business Insights