Open to opportunities

Mercy User

@mercyuser3

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Results-driven administrative and project management professional with 4+ years experience.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to lead impactful projects.

I am a results-driven Administrative and Project Management Professional with over four years of experience in digital operations, office administration, and team coordination across fintech, e-commerce, and service industries. My expertise lies in streamlining systems, managing remote teams, and ensuring organizational efficiency. I thrive in dynamic environments where I can balance administrative and project responsibilities effectively.

In my current role as an Administrative Officer at Alyusra Restaurant, I oversee daily administrative operations, lead digital documentation efforts, and manage staff attendance and internal HR records. My previous experience at Waya involved supporting a remote, multinational team, where I coordinated executive calendars and maintained digital records. I have also successfully managed logistics platform rollouts as a Project Manager at Bigstore Africa, ensuring alignment between business operations and tech solutions.

With a strong educational background in Human Resource Management and ongoing certifications in Project Management and Data Analytics, I am committed to continuous professional growth. I am passionate about creating efficient processes and fostering a collaborative work environment that enhances productivity and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Alyusra Restaurant

Jan 2025 - Present (6 months)

Oversee all daily administrative operations to ensure smooth running of back-office functions. Lead digital documentation efforts, implementing organized filing systems and cloud-based backups.

Administration Digital Documentation

Administrative Officer

Waya

Mar 2022 - Dec 2024 (2 years 9 months)

Managed cross-functional administrative processes supporting a remote, multinational team. Coordinated executive calendars, internal scheduling, and global virtual meetings.

Administrative Processing Team Coordination Compliance Audits

Project Manager

Bigstore Africa

Jan 2023 - Jun 2024 (1 year 5 months)

Managed logistics platform rollout for an e-commerce product. Defined and documented project requirements in collaboration with business leads.

Project Management Logistics Platform Rollout Project Planning

Recruitment Officer

Teamplus HR Consultancy Firm

Mar 2021 - Feb 2022 (11 months)

Provided expert advice on HR best practices, including talent management, employee relations, and organizational development. Led recruitment efforts, ensuring the firm attracted and retained top talent across various industries.

HR Best Practices Talent Management Recruitment Compensation And Benefits

HR & Admin Intern

Nyandarua County Assembly

Jan 2019 - Dec 2019 (11 months)

Assisted in recruitment, onboarding, and policy development. Maintained employee records and supported HR administrative functions.

Recruitment Onboarding Policy Development

Education

Degrees, certifications, and relevant coursework

Unknown

Certification, Data Analytics

Currently undertaking Data Analytics certification to develop proficiency in data interpretation and analysis for informed decision-making.

Kirinyaga University

Bachelor of Science, Human Resource Management

Grade: Second Class Upper

Completed a Bachelor of Science in Human Resource Management, achieving a Second Class Upper classification. The program provided a comprehensive understanding of HR principles and practices.