Open to opportunities

MERCY NGUGI

@mercyngugi

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Detail-oriented Virtual Assistant with a passion for productivity enhancement.

Kenya

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What I'm looking for

I am looking for a role that values organization and efficiency, where I can contribute to team success and enhance productivity.

I am a detail-oriented and highly organized Virtual Assistant with over three years of experience supporting executives and managing administrative tasks. My journey has equipped me with the skills to coordinate schedules, handle customer inquiries, and optimize workflows for enhanced productivity. I pride myself on my excellent time management, communication, and problem-solving abilities, especially in remote environments.

Throughout my career, I have worked with various organizations, including Zenith Creatives Solutions and Bright Wave Tech Ltd., where I managed executive calendars, scheduled meetings, and organized digital files with precision. My proactive approach led to the implementation of a task tracking system using Trello, which significantly increased team productivity. I am passionate about leveraging productivity tools like Microsoft Office and Google Workspace to streamline processes and improve efficiency.

Experience

Work history, roles, and key accomplishments

Virtual Administrative Assistant

Zenith Creatives Solutions

Aug 2023 - Mar 2025 (1 year 7 months)

Managed executive calendars, scheduled meetings, and organized digital files with high accuracy. Responded to over 50 client emails daily, maintaining a 95% satisfaction rate.

Calendar Management E Filing

Virtual Administrative Assistant

Bright Wave Tech Ltd.

Jul 2022 - Jul 2023 (1 year)

Provided daily administrative support to the sales and HR departments. Maintained CRM databases and ensured data accuracy for client records.

Administrative Support CRM Management Data Entry Report Preparation

Virtual Administrative Assistant

Nimbus Business Solutions

Oct 2021 - Jun 2022 (8 months)

Created and maintained digital filing systems, significantly reducing document retrieval time. Conducted market research and summarized findings for internal project proposals.

Digital Filing Systems Market Research Microsoft Word Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelors of purchasing and supplies management, Purchasing and Supplies Management

Studied purchasing and supplies management. Gained skills in administrative support, time management, and critical thinking. Developed expertise in data entry, customer support, social media support, and project management.

Allison School

Certificate, Virtual Administrative Assistant

Completed a program in virtual administrative assistance. Acquired skills in using productivity tools like Microsoft Office, Google Workspace, Trello, and Zoom. Focused on administrative tasks, scheduling, and workflow optimization.