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Mercy Lanlekun

@mercylanlekun

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Financial Manager and customer support professional improving cash flow and client relationships.

Nigeria

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What I'm looking for

I’m looking for a role where I can manage financial records and cash flow, coordinate operations, and strengthen client relationships. I want a professional environment that values accuracy, teamwork, and continuous learning.

I’m a dedicated, adaptable professional combining financial management, business operations, customer service, and administration. I focus on accurate records, clear communication, and problem-solving to support steady organizational growth.

In my current role as a Financial Manager, I manage bookkeeping and financial records, prepare invoices, quotations, receipts, and reports, and monitor daily income, expenses, and cash flow. I process payments, reconcile client accounts, maintain inventory records for supplies and printing materials, coordinate project delivery, and supervise junior staff while communicating with clients on orders and updates.

Previously, I served as an Invigilator with the British Council, where I supervised examinations in line with policies and procedures. I verified candidates and materials, prepared examination rooms, ensured rules were followed, handled incidents with documentation, and maintained confidentiality, professionalism, and security.

I’ve also led branch operations as a Branch Manager, overseeing day-to-day service delivery, staff supervision, client relations, scheduling, and inventory control. Earlier roles included Field Agent work for promoting energy services and Business Developer positions in online sales, where I managed listings, handled customer inquiries, followed up on leads, supported vendor and customer relationships, and contributed to e-commerce growth.

Experience

Work history, roles, and key accomplishments

Current

Financial Manager

Current

Kenestred Vivid Creation

Aug 2023 - Present (3 years)

Manage financial records and bookkeeping, including invoicing, receipts, and financial reporting. Monitor income, expenses, and cash flow, reconcile client accounts, coordinate printing jobs, maintain inventory records, and supervise junior staff.

Bookkeeping Financial Records Management Invoicing Quotations Receipt Financial Reporting Cash Flow Management Payment Processing Account Reconciliation Inventory Client Relationship Management Team Coordination Record keeping Compliance

Business Developer

Zubanu.com

Jan 2020 - Jan 2021 (1 year)

Develop marketing strategies to grow e-commerce performance. Build relationships with vendors and customers and increase product visibility and sales through online platforms.

Marketing Strategy E Commerce Sales vendor relationship management Customer Relationship Management Online Sales

Business Developer

Yebia.com

Jan 2019 - Jan 2020 (1 year)

Manage online product listings and support sales activities. Handle customer inquiries with follow-up service to support customer satisfaction and sales performance.

Online Sales Follow up Sales Support Customer Satisfaction

Branch Manager

Little Chef Catering Service

Jan 2016 - Jan 2018 (2 years)

Manage day-to-day branch operations, including supervising staff and ensuring quality service delivery. Handle client relations, orders and scheduling, and monitor inventory to support efficient operations.

Operations Management Staff Supervision Client Relationship Management Order Management Scheduling Service Delivery

Invigilator

British Council Nigeria

Jan 2009 - Jan 2015 (6 years)

Supervise examinations in line with British Council policies and procedures, ensuring candidate identity checks and examination material handling. Prepare examination rooms, maintain confidentiality and examination security, and complete required documentation.

Identity Verification Examination Materials Handling Confidentiality Documentation

Field Agent

Turbo Energy

Jan 2019 - Present (7 years 7 months)

Promote energy services in the field by collecting client data and explaining product offerings. Build relationships with clients and stakeholders to support business engagement.

Field Sales Stakeholder Engagement Client Relationship Management