Mercedes Thomas

Increase grocery order revenue by up-selling key items and promoting loyalty benefits, contributing an average of 5-7% increase in sales per order. Use Zendesk ticketing to track issues and follow up with guests, and process an average of 60 guest calls each day.

Coordinate schedules and timelines for events and increase event attendance and engagement by promoting events through various social media channels. Create captivating graphic designs using Canva and host a safe, inclusive space for local businesses.

Delivered merchandise on tight schedules to meet customer needs and managed multiple orders to expedite drop-offs. Contacted customers with any issues in their order and drove safely, obeying traffic laws.

Handled 40+ daily calls, routing inquiries to the correct departments and maintaining accurate message logs for follow-up. Greeted and assisted patrons with shelter transactions, ensuring clear communication and a smooth front-desk experience.

Maintained and exceeded work completion times of less than 15 minutes per audit with 100% accuracy of anomaly markings. Adhered to strict confidentiality and utilized proprietary systems for review of recorded exams.

Managed 8–12 tables per shift, maintaining fast, accurate service in a high-traffic environment. Resolved customer concerns using de-escalation skills and trained new hires using the POS system.

Earned an Associate of Applied Science in Baking & Pastry Arts.