Mercedes Olson

Provided direct patient care, assisting with bathing, dressing, feeding, mobility, and transfers while maintaining patient dignity. Monitored vital signs, responded to call lights, documented care in EHR, and followed infection control protocols.

Managed a caseload by documenting client information, completing housing applications, and conducting CARES Assessments. Mediated landlord-tenant issues to support stable housing outcomes.

Performed head lice checks and provided treatment while supporting product sales. Maintained clinic cleanliness and provided patient education on lice prevention and care.

Handled billing questions and payment inquiries while answering customer service questions about company services. Troubleshot technology issues, updated account information, and reset passwords.

Supervised an average of 13 employees and coordinated communication between professional staff and paraprofessionals. Managed HR processes, tracked MN 245G training compliance, performed urinalysis with EMR documentation, and supported residential clients with medication administration and vital sign monitoring.

Provided customer service by greeting guests, taking orders, and receiving payments. Prepared food, maintained sanitation and health/safety standards, and restocked workstations.

Managed filing systems for an administrative law firm averaging 2,500 clients and handled file opening/closing. Answered calls for new clients, assisted with representative forms, and supported attorneys and case managers in obtaining medical records.

Activities and societies: Dean's List; Phi Theta Kappa honor society

Pursuing an associate degree in nursing. Dean's List and Phi Theta Kappa honor society involvement are noted.

Completed high school and earned a high school diploma.